I am a passionate fourth-semester Software Engineering student specializing in front-end development with a strong focus on CSS and HTML. My goal is to contribute to impactful projects by creating intuitive, aesthetically pleasing, and functional interfaces. Additionally, I have significant experience as a Customer Retention and Support Specialist, demonstrating exceptional skills in customer service, communication, problem-solving, and organization. My combined expertise in technical development and customer support allows me to deliver comprehensive solutions that ensure both functional excellence and user satisfaction.
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Programador De Software - TraineeRede Consultoria Educacional Jan 2024 - Jul 2024Porto, PortugalResponsible for social media at RedeConsultoria Educacional;Creation of methods to increase sales;Using Canva to create artwork for variousplatforms, including the website. -
Customer ServiceDrivfit Feb 2024 - Jun 2024Porto, PortugalDeveloped and implemented customer retention strategies;Provided post-sales support via email and phone;Managed service bookings (coordination with carworkshops and parking management, checkingvehicles inspections, assessing tire condition,maintenance needs, and overall conservationstatus);Supported the sales team with processes andgrowth opportunities (Identifying hot leads andrealizing the first contact with the customer);Handled debt negotiations;Resolved customer complaints. -
Administrative AssistantUsecar Brasil Feb 2021 - Dec 2021Belo Horizonte, Minas Gerais, BrasilCustomer Follow-up in the Post-Sales Process;Assistance in the technical delivery of vehicles;Creation and updating of spreadsheets with internal data;Handling customer feedback and inquiries on platforms like "Reclame Aqui";Creation of documents such as Standard Operating Procedures (SOPs), Memoranda, and Addendums. -
Customer Service123Milhas Feb 2020 - Sep 2020Belo Horizonte E Região, BrasilCustomer service with various channels (Phone, Email, and WhatsApp);Recording all customer interactions and gathering data;Verification of data and assisting customers in self-service processes. -
Music TeacherAulas De Música Feb 2013 - Jan 2020Developed comprehensive teaching materials and curated engaging curriculum for guitar and Brazilian Viola lessons. Conducted dynamic classes tailored to students of all ages, fostering a love for music and honing technical skills. Committed to creating a positive and inclusive learning environment for diverse learners.
Darluce Cruz Education Details
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Computer Software Engineering
Frequently Asked Questions about Darluce Cruz
What is Darluce Cruz's role at the current company?
Darluce Cruz's current role is Software Developer | Front-end | HTML, CSS e JavaScript.
What schools did Darluce Cruz attend?
Darluce Cruz attended Unigran Ead.
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