● Coordinate with hiring managers to identify staffing needs● Design job descriptions and interview questions that reflect each position’s requirements● Forecast quarterly and annual hiring needs by department● Foster long-term relationships with past applicants and potential candidates● Own the end-to-end recruitment process; arrange interviews with the hiring managers and update them on every step of the recruitment process.● Plan interview and selection procedures, including screening calls, assessments, and in-person interviews● Source potential candidates through online channels (e.g., social platforms and professional networks

- Identify qualified job candidates for open positions- Create custom profiles on the Applicant Tracking System- Screen Curriculum Vitae and Resumes for the clients- Schedule interviews, test calls, and - Conduct initial interviews with the candidates- Gather candidate's personal information and assessment results- Conduct Shortlisting of candidates for final interviews - Assist clients on final interviews with the candidates- Conduct post interview follow ups- Draft offer letters and discuss Job Offer Letter with hired candidates- Maintain and update candidates' database

- Offer eligible customers a free benefit that can help low income and eligible household to reduce their internet and mobile bills through outbound and inbound calls.- Responsible for explaining and providing accurate bill details.- Process bill payments from inbound customers and collect due if necessary in order to help them reconnect to their services.- Basic troubleshooting assistance- Ensure monthly KPI’s are meeting/exceeding clients targets