Darnell Fox Email & Phone Number

Washington, Dc, Us

Design, configure, and manage advanced AV systems integrated with QSC, Crestron, Shure, and Dante components.Lead AV installation projects, ensuring seamless integration with our existing IT and AV infrastructure.Conduct detailed site surveys and prepare system documentation, including schematics and workflows.Troubleshoot complex AV issues, ensuring minimal downtime and maintaining high standards of audio and visual quality.Provide expert guidance and training to staff on the operation of AV systems to enhance organizational communications and event delivery.Evaluate new AV technologies and make recommendations for system enhancements to support the organization's mission.Develop and maintain relationships with vendors and service providers, ensuring cost-effective procurement and high-quality service delivery.Ensure all AV projects and operations comply with industry best practices and regulatory standards

Reston, Va, Us

• Set up and install AV equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables meetings and presentations.• Set up and operate video and sound equipment.• Work closely and coordinate with meeting organizer and users in preparation for the meeting.• Monitor sound and video feeds to ensure quality and uninterrupted flow of the meeting or presentation.• Ensure AV equipment including conference room computers are maintained and up to date with patches and updates.• Conduct (outside of Standard Business Hours, if needed) physical weekly inspections of AV and conference room equipment in all conference rooms and provide weekly report of testing conducted and results.• Fix inoperable or malfunctioning equipment, or, if unable, escalate Service Request to appropriate Vendor• Attend FERC Hearings, monthly FERC Meetings, and technical conferences to provide technical support as needed.• Coordinate with client COR and collaborate with 3rd party vendor for service calls and or warranty repairs of equipment.• Maintain inventory of AV equipment and peripherals• Monitor ticketing system queue for AV meetings and requests for AV equipment

Reston, Va, Us

• Provided technical expertise in operating and maintaining audio/video, live broadcasting, webcasting, and conferencing systems for Commission meetings, public hearings, and technical conferences.• Proficient with Crestron, Cisco, SMART Technologies, and Polycom equipment, as well as virtual meeting platforms such as Webex, Teams, and Zoom.• Coordinated and collaborated with individual A/V and IT vendors to support complex conferencing systems.• Planned, upgraded, and maintained version control of A/V devices and ensured timely security patching.• Conducted preemptive maintenance on A/V systems and performed daily system health checks to ensure user operability.• Skilled in operating audio/video control boards for live meetings and managing virtual components effectively.• Experienced in live broadcasting, including streaming, TV/radio interviews, and collaborating with outside press.• Delivered exceptional customer service with a high level of professionalism.• Exhibited strong written and oral communication skills, sound judgment, and discretion.• Demonstrated effective time management in support of project and operational reporting.• Applied critical thinking for logical identification, troubleshooting, and resolution of A/V issues.• Engaged in active learning to stay current with changes in AV systems, support vendors, and evolving customer requirements.• Conducted on-site installation and testing of IT equipment to ensure proper working order.• Ensured smooth IT operations for the workforce at designated work locations and remote access needs.• Served as the key interface for user support, managing new accounts, issuing desktop/laptop devices, phones, mobile devices, and software needs.• Provided IT support for diagnosing, troubleshooting, repairing, and debugging various systems.• Connected and troubleshooted servers, networks, phones, printers, AV, VTC, and software systems.

Reston, Va, Us

Supporting MaaS360 Mobile Device Management• Active Directory account management implementation and administration• Microsoft Exchange/Office365 use and/or administration• Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones• Install and maintain computer software on users’ devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection• Conduct user training on approved software and hardware on an as required basis• Incident response and client response coordination for hardware and other IT Operations related failures• Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance• Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.• Ensure deliverables to internal customers are complete, consistent, high quality, on time and deliver valued outcomes• On occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24x7 support to maintain service availability or to meet customer SLAs.• As ownership of problems from any administrator, follow path of escalated contacts to insure the problems are resolved in timely and effective ways to the satisfaction of the administrator.• Evaluate and perform root- cause analysis on escalated issues.• Create documentation to assist other departments with further analysis of technical issues.• Create Knowledge Base Documents to assist Level 1 in resolving repetitive issues.• Perform other duties as assigned. Building, then leading and mentoring a global team of IT, Asset, and Desk Side Specialists• Provides occasional off- hours on-site support for planned maintenance work, unplanned support issues, or to meet customer SLAs.

Norfolk, Va, Us

• Conducted AV and desktop research, providing leadership with insights on new technology and equipment to support informed decision-making and strategic planning.• Delivered modernized conferencing experiences, enhancing overall communication and collaboration for faculty and staff.• Maintained detailed records on hardware and software configurations, network performance, and setups, ensuring accurate and up-to-date documentation for operational efficiency and compliance.• Managed procurement processes and inventory, overseeing purchasing and inventory management to meet operational needs while adhering to budgetary guidelines.• Ensured all VTC devices were online and operational in all conference rooms, maintaining seamless communication capabilities.• Fostered collaboration with internal and campus colleagues, gathering feedback to improve cross-departmental communication and continuously enhance the environment.

Virginia Beach, Us

• Encrypted data transmissions and erected firewalls to protect confidential information during transmission and prevent tainted digital transfers.• Developed comprehensive plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure, and to address emergency data processing needs.• Monitored data file usage and regulated access to ensure the security of information stored in computer files.• Monitored reports of computer viruses to determine when to update and enhance virus protection systems.• Modified computer security files to incorporate new software, correct errors, or adjust individual access statuses.• Trained users and promoted security awareness, ensuring system security, and enhancing server and network efficiency.• Documented computer security and emergency measures policies, procedures, and tests to maintain robust security protocols.