User Support Technician Iii
Current
Department Of Information Technology
Feb 2018 - Present
AeroLeads people directory · profile
Darnell Mitchell Email & Phone Number
User Support Technician III at Department of Information Technology
at
Department of Information Technology
1 work email found
@maryland.gov
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Department of Information Technology
Role
User Support Technician III at Department of Information Technology
Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Who is Darnell Mitchell? Overview
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Quick answer
Darnell Mitchell is listed as User Support Technician III at Department of Information Technology at Department of Information Technology, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a work email signal at maryland.gov and a matched LinkedIn profile for Darnell Mitchell.
Darnell Mitchell previously worked as User Support Technician III at Department Of Information Technology and Field Service Tech II at Home Depot (Compucom). Darnell Mitchell holds Information Systems, Information Technology from Strayer University-North Carolina.
Company email context
Email format at Department of Information Technology
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{first}.{last}@maryland.gov
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AeroLeads found 1 current-domain work email signal for Darnell Mitchell. Compare company email patterns before reaching out.
Profile bio
About Darnell Mitchell
Dear Hiring Manager,I am very interested in obtaining a position with your company.Enclosed please find my resume for your review.You will find most of the necessary background information contained in my resume. However, I would like to mention that I am available after giving my two weeks notice to my current employer as a courtesy. I can definitely offer you longevity because I want stability in my career.I enjoy the challenges of troubleshooting and solving problems which is one of my strongest points in the IT field. I work on computers in my spare time to keep myself up to date in the Technology world because it’s constantly changing all the time and I am always eager to learning and taking on new responsibilities. I recently graduated college with my AA Degree in Information Systems and I am seeking an opportunity with a company that will give me a chance to prove myself and at the same time I will be a great asset to your company. As for salary I am open to suggestion as long as it’s fair based on my responsibility and the job requirements. As my resume indicates, I have a diversified background. I have worked with people closely on site and via telephone, so I am excellent in a team-oriented environment or I work well alone without close supervision as long as I have all the tools needed to do my job effectively.Thank you for your time; I look forward to a favorable response.Best Regards,Darnell C Mitchell
Listed skills include Troubleshooting, Computers, Automobiles, Information Technology, and 21 others.
Current workplace
Darnell Mitchell's current company
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Department Of Information Technology
8 roles
Darnell Mitchell work experience
A career timeline built from the work history available for this profile.
Field Service Tech Ii
Home Depot (Compucom)
- Primarily provides Tier 1 & 2 level support; occasionally performs Tier 3 level support.
- Monitor support tickets submitted from assigned sites and resolve issues reported/logged, document work performed (and steps to resolve issues) within ticketing system for audit or knowledge-based purposes
- Installing and troubleshooting all software. Overall knowledge of all current site-licensed software including: Windows 7, 8 and 10, MS Office Suite, MS Project, Visio, Outlook, Exchange server, Lync chat, Excel Macro
- VMware workstation to test software applications and patches
- Anti-virus, and Adobe products
- Install, set up and troubleshoot MDM applications such as AirWatch and MobleIron on mobile devices; install Windows updates and patches, maintain and update Apple IOS on MacBook, and iPad
Feb 2016 - Sep 2016
Desktop Support Analyst
- Monitor support tickets submitted from assigned sites and resolve issues reported/logged
- Troubleshoot and resolve printer (or print), minor wireless, network or switch issues at the site
- Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams as necessary
- Perform support activities including but not limited to: Active Directory, MS Exchange, and Outlook E-mail support
- Update user and asset information in database, as well as Apple IOS on MacBook, iPad & iPod carts
- Install and set up Air Watch on mobile devices and install Windows updates and patches
Sep 2014 - Feb 2016
Desktop Support/Deployment Field Tech (Team Lead)
Dell (Apex Systems)
- Responsible for helping employees with Win 7/8 migrations, Novell admin, GroupWise E-mail support, Active Directory, MS Exchange Outlook E-mail support, Archives, PC break-fix, Desk Side support, installs, moves, adds.
- Add/remove printers (Dell, Brothers, Canon, Lexmark, HP; etc.)
- Excel Macro, VMware
- Coordinate with Client End User on expectations and availability to conduct Managed Client Services
- Identifies potential issues that could adversely impact End User experience and follows through on action steps
- Utilizes advanced tools USMT (User State Migration Tool), SCCM/WET/MDT and Ghost image building process
Mar 2014 - Sep 2014
It Help Desk Analyst
Wellstar Health System (Ettain Group)
Client Server, Network LAN troubleshooting, Win XP/7 OS, Epic Applications support, Password resets/Unlocking accts in Active Directory/Novell Console/iManager, Identity management, Access Request Access, assigning memberships in Epic, TCP/IP, network/local printer issues, IE 8/9 support, Chrome, Remedy ticketing system, PC Anywhere Remote access, Log me.
Sep 2013 - Mar 2014
It Support Specialist
Concentrix Corp
- Handle questions for both hardware and software related issues via the telephone by answering calls and greeting customers
- Determine the scope of the issue for iPhones, iPads, iPods, Apple Computers, Windows XP, 7/ 8, iOS, OSx, and Android
- Install, set up and troubleshoot MDM applications such as AirWatch and MobleIron on mobile devices
- Bomgar Remote Desktop
- Wireless configuration for all operating systems including printers and/or folder sharing
- Resolve issues in relation to claims and warranties, servicing products and accurately setting up service options for our customers, multitasking through multiple systems
Apr 2013 - Sep 2013
Windows 7 Deployment/Migration Technician
Nc Denr (Temp Solutions)
- Refreshes computers from XP and Vista to Windows 7 operating systems using tools: SCCM, Ghost, MDT
- Test configured systems for appropriate functioning and troubleshoots for any errors found
- Assists Configuration Technicians with desktop and peripheral setup / connections
- Completes all required documentation of installation, including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products, and timely vendor returns.
- Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied
- Complies with departmental training certification requirements based on configuration level
Oct 2010 - Apr 2013
Field Support Technician
Southern Networks
- Run and install fiber optic cable and telephone lines out in the field
- MS Outlook e-mail, Workstation configuration and installation of hardware and software applications, PC's, Mac's and printers support
- Install hard drives, Ethernet cards, memory, Zip drives, CD-ROM drives and Scanners
- Reset passwords, using ghost to create images on hard drive to install operating system
- Transport PC’s locally
Oct 2007 - Oct 2010
2 education records
Darnell Mitchell education
Information Systems, Information Technology
Education record
Apex High School
FAQ
Frequently asked questions about Darnell Mitchell
Quick answers generated from the profile data available on this page.
What company does Darnell Mitchell work for?
Darnell Mitchell works for Department of Information Technology.
What is Darnell Mitchell's role at Department of Information Technology?
Darnell Mitchell is listed as User Support Technician III at Department of Information Technology at Department of Information Technology.
What is Darnell Mitchell's email address?
AeroLeads has found 1 work email signal at @maryland.gov for Darnell Mitchell at Department of Information Technology.
Where is Darnell Mitchell based?
Darnell Mitchell is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with Department of Information Technology.
What companies has Darnell Mitchell worked for?
Darnell Mitchell has worked for Department Of Information Technology, Home Depot (Compucom), Atlanta Public Schools, Dell (Apex Systems), and Wellstar Health System (Ettain Group).
How can I contact Darnell Mitchell?
You can use AeroLeads to view verified contact signals for Darnell Mitchell at Department of Information Technology, including work email, phone, and LinkedIn data when available.
What schools did Darnell Mitchell attend?
Darnell Mitchell holds Information Systems, Information Technology from Strayer University-North Carolina.
What skills is Darnell Mitchell known for?
Darnell Mitchell is listed with skills including Troubleshooting, Computers, Automobiles, Information Technology, Information System, Administartion, Office Administration, and Electronic Filing.
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