• Captured and edited industrial video and drone footage for organizations and private clients, delivering high-quality content tailored to their needs. • Produced commercial and promotional videos, as well as content for non-profit organizations, effectively communicating their messages and objectives. • Shoot and edit portrait, event, and promotional photography, ensuring stunning visual storytelling and client satisfaction.

Performed migration for multiple users of acquired company● Re-imaged Windows machines with custom configurations andsoftware installation thru tools like Powershell and CompanyPortal● Mapped network drives on windows machines● Office 365 configuration● Export/Import user data in/out of cloud using Powershell● Reset passwords and managed user accounts in Azure ActiveDirectory

* Support all connected hardware and software in Arby’s restaurants * Troubleshoot POS systems hardware and software including Microsoft Windows 10, PAR Brinks, Freedom Pay* Maintain network connectivity using TCP/IP, Fortinet switch, Cisco Switch, Meraki, RDP, LanDesk* Support the use of restaurant management systems, Altametrics and Restaurant Technologies (RTI). * Use Active Directory, Workday and Okta Admin to maintain user accounts and access.

• Served as Help Desk/System Administrator, providing comprehensive support to corporate end-users in a call center environment.• Delivered assistance through various channels, including in-person, phone, email, and a ticketing system, consistently meeting SLA requirements.• Provided VMware support for end-users utilizing Wyse clients, ensuring optimal performance and functionality.• Developed and implemented IT self-help guides, enhancing department efficiency and empowering end-users through targeted training.• Managed end-user permissions via Active Directory, maintaining security and access protocols.• Managed user accounts and groups in Workday• Created and conducted training sessions based on self-help guides to reduce call volume and increase help desk efficiency.• Supported SaaS applications for internal and external clients, as well as call center end-users, within a virtual Windows environment.• Assisted corporate end-users with Microsoft SQL database issues and provided Power BI support.• Successfully completed numerous projects while maintaining SLA standards for standard support duties.• Acted as System Administrator for both call center and corporate office, managing in-house hardware and software.• Supported a variety of devices, including PCs, Macs, printers, and networked security cameras, both on-site and remotely using tools like LogMeIn and RDP.• Managed software deployment for end-users through SCCM, ensuring efficient updates and installations.• Resolved issues within SLA timeframes, maintaining meticulous records in ServiceNow and Jira.• Provided specialized support for Executive/VIP users, managing conference room technology, printer access, and Windows access issues.• Utilized Jamf to effectively manage Apple user identities and settings.• Employed Jira and ServiceNow ticketing systems to track and resolve incidents.• Conducted inspections, managed upgrades, and assisted with deployment and maintenance at ATL05 Data Center.

Led a migration project for faculty and staff, successfully transitioning the email server to a new cloud-based open-source solution.Leveraged technical expertise to manage and convert email data from MS Outlook (.PST) and Eudora (.MBX) formats for seamless server integration.Delivered technical support to resolve email client issues and provided training to SPSU staff on the new software, ensuring a smooth transition.