Darnell Thomas Email & Phone Number

SENIOR-LEVEL IT MANAGEMENTHighly driven, Self-motivated, dynamic, IT professional, with strong organizational and interpersonal communication skills. An experienced Microst Windos trainerl with a hands-on approach to task management. Technically proficient, business systems expert who specializes in developing and implementing strategic plans that maximize service and drive high levels of client satisfaction while meeting other key service metrics. An ability to work collaboratively, and a commitment to achieving corporate goals. Background in IT policy and procedure, Project Management, Executive correspondence, Benchmarking and Reporting, Strategic Planning, Budgeting, Quality Control and Infrastructure Solutions. Passion for developing effective employees and collaborative teams, strong relationship and mentoring skills. Experience with oversight of installation, maintenance and support of Corporate Applications. Networks, hardware, and software. Highly energetic, passionate about customer support, and providing aquality level of customer service is a must. PROFESSIONL CERTIFICATIONS HDI Certified Helpdesk Engineer • Microsoft Administering Windows • Microsoft Installation & Configuring Windows • HP Authorized Service Technician • Introduction to .Net, Introduction to Programming (C#) • Ektron CMS • Site-Core CMS IT KNOWLEDGE Cisco Routers and switches • Proliant Servers • Microsoft Office 10/365 • Dell Servers • HP Servers • Microsoft Windows Server • Network Protocols; LAN,WAN,WLAN • SMS • Citrix Server • Intel • Windows 7, 10 • Access Database, Design and Management • Mobile End User Support. SAP.

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  Director Of Information Technology

  Onsite Business Solutions

  Jan 2008 - Present - United States

  Helm efforts to develop robust strategies and streamline end-to-end IT operations with an aim to deliver an exceptional and consistent business experience that differentiates the brand in the industry. Demonstrate an “agile” mindset in leadership and facilitate process transformation efforts to boost efficiency. Lead, motivate and develop 66 Technical Support staff members to deliver consistently beyond expectations in terms of service, quality, and efficiency – support organizational capability by supervising recruitment processes. Achievements: Navigated IT implementation for new campus build-out encompassing 7 buildings, up to 700 staff members, and a data center – expertly facilitated processes such as location leasing and build-out design and management. Applied a structured methodology to relocate the data center with only 120 days' notice. Relocated the center with only 20 hours of downtime to the organization without affecting customer shipments. Effectively secured significant monthly cost savings up to $65K by relocating a data center from Managed Service Provider to a co-location facility in Erie and improving the IT infrastructure. Secured further cost savings of 20% on an annual basis by managing server consolidation, including HP blade server deployment in conjunction with Citrix and VMware implementation. Recognized with the organization’s first "Award of Merit" for expanding and enhancing the IT systems and support; promoted to Vice President.