Darnell Smith Email and Phone Number
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Having over 20 years of Management experience with one of the world’s largest hotel brands, I have successfully trained and developed associates into leadership roles through quarterly training classes. Managed over $4.75 million in controllable goods, over 75.6 thousand labor hours spread throughout a calendar year, and successfully forecasted projections that helped increase the company’s bottom line. I’m passionate about developing my team and helping them excel to the next level. I truly believe that when they succeed, I succeed. I strive to live by the motto, ❝𝐈𝐟 𝐲𝐨𝐮 𝐭𝐚𝐤𝐞 𝐠𝐫𝐞𝐚𝐭 𝐜𝐚𝐫𝐞 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐞𝐦𝐩𝐥𝐨𝐲𝐞𝐞𝐬, 𝐭𝐡𝐞𝐲'𝐥𝐥 𝐭𝐚𝐤𝐞 𝐠𝐨𝐨𝐝 𝐜𝐚𝐫𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐠𝐮𝐞𝐬𝐭𝐬 𝐚𝐧𝐝 𝐭𝐡𝐞 𝐠𝐮𝐞𝐬𝐭𝐬 𝐰𝐢𝐥𝐥 𝐫𝐞𝐭𝐮𝐫𝐧 𝐚𝐠𝐚𝐢𝐧 𝐚𝐧𝐝 𝐚𝐠𝐚𝐢𝐧.❞ I love training, teaching, and learning. Thanks to COVID I was a professional who was forced to leave a 20+ career in hospitality and learn how to adapt my skills and expertise in a completely different industry. I am the type that always strives to make something out of nothing and be the example when life throws you lemons you make lemonade. So I plan on making lemon pie, lemon martinis, and lemon meringue!𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:Leadership & Training Development ◆ Management ◆ Revenue Analysis ◆ Customer Satisfaction ◆ Hospitality Industry ◆ Medical Industry ◆ Budgeting & Forecasting ◆ Talent Management ◆ Sales ◆ Marketing ◆ Strategic Planning ◆ Interpersonal Communication ◆ Analytical Skills
Marriott International
View- Website:
- marriott.com
- Employees:
- 206259
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Director Of Room OperationsMarriott InternationalWashington, Dc, Us
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General ManagerMyeyedr. 2020 - Jun 2022Vienna, Virginia, Us -
Rooms Manager - In Market Operations Support ResourcesMarriott International Sep 2019 - 2020Bethesda, Md, Us
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Front Office ManagerMarriott International Apr 2018 - 2020Bethesda, Md, Us
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Assistant Front Office ManagerMarriott International Jan 2017 - Apr 2018Bethesda, Md, Us
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Front Office Manager/Agm (Exec Role Franchise)Remington Hotels Feb 2014 - Jan 2017Dallas, Tx, UsManaged all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. Provided leadership and support to all members of the Front Office, and enforcing the Renaissance Standards of Excellence. Scored excellent on franchised audit back to back. Increased Guest satisfaction scores and associate engagement scores from previous year. -
Room Operations ManagerMarriott International Apr 2012 - Feb 2014Bethesda, Md, UsFocused on maximizing operational efficiency in 521 guest rooms while minimizing the required resources and related costs. Reduced productivity based off managerial analysis of the department as a whole. Created training schedules for both Housekeeping and Front Office departments encompassing departmental Wildly Important Goals.
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Restaurant ManagerMarriott International Jan 2011 - Apr 2012Bethesda, Md, UsSupervise daily restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and host/hostess on the floor during peak meal periods. Continually improved guest and associate satisfaction to maximize the financial performance in areas of responsibility. Determined training needed for staff to accomplish the Wildly Important Goals. Utilized interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrates honesty/integrity; leading by example. Encouraged and build mutual trust, respect, and cooperation among team members. Increased ES scores ten points vs the previous year.
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Front Office ManagerMarriott International Oct 2009 - Jan 2011Bethesda, Md, UsResolved problems arising from guests' complaints, reservation and room assignment activities with regard to Guest Satisfaction scores. Assigned duties and shifts to supervisors and leads to observe hourly associate performances to ensure adherence to hotel policies and established operating procedures. Report to the Director of Operations and answer questions pertaining to Guest Satisfaction, hotel policies, financial reports, productivity, and guest services. Greet important guests, patrol public space, investigate internal issues, and report information pertaining to guest services to fellow department heads in weekly operations meeting. Increased ES Associate survey scores for Front Office by double digits versus previous year. Increased Guest Satisfaction scores and Overall Satisfaction by 4 or more points versus previous year.
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Front Office ManagerMarriott International Aug 2008 - Sep 2009Bethesda, Md, UsManage Front Desk, At Your Service, Concierge, Bellmen, Shuttle, Elite coordinator, and Night Audit. Provide genuine care to all guests, setting the standard for front office staff to follow. Maintain personal contact with guests, clients, and community organizations to ensure guest loyalty. Develop front office staff in career growth, training, scheduling, performance management, counseling, and other team relation opportunities. Assist with various accounting functions including accounts payable, ledger billing, no-show billing, direct bill accounts, market code building, end-of-period reports, and other department reports. Maximize revenue and occupancy by accurately selling rooms under property market rates, up selling during reservation calls, and by making future reservations at check out.
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Front Desk ManagerMarriott International Jul 2007 - Aug 2008Bethesda, Md, UsEnsure quality customer service; oversee the daily operation of services for the hotel room operations and the execution of contracts, deposits, and billing. Monitor all areas of operations relating to the guest experience for Front Office, Bell Staff, and Concierge. Observed front desk and guest services associates and ensure that their duties are completed in accordance with established policy and procedure. Proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. Act as a Manager on Duty on occasion and respond to emergency calls. Help with Development of all Front Office and overnight associates. Keep standards of guest services and experience as documented by Guest Satisfaction Survey rating.
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Housekeeping ManagerMarriott International May 2006 - Jul 2007Bethesda, Md, UsCoordinate and direct administrative support functions for the housekeeping department. Implemented policies and procedures for production of documents, work flow, filing, ordering of supplies, records maintenance, and JSA training. Organized office operations, job assignment, and layout. Assist in decision making process for hiring, terminating, promoting, and evaluating housekeeping personnel. Monitored budget, processed invoices, accounting, and payroll. Maintained communications through attending meetings and imparting information at regularly held meetings with housekeeping and supervisory staff. Managed a staff of fifty-one associates. Helped increased the housekeeping Q/A (2006) score up 16 points against last year. Helped score a 93% overall for Q/A at a property that is 36 years old. Analyze P & L statements, develop operation budgets, forecasting and planning as well as capital expense planning. Maintain relationships with associates, guest, and vendors. Knowledge of overall hotel operations. Well established written and oral communications skills.
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Housekeeping ManagerHoliday Inn Hotel & Suites Jan 2001 - Nov 2003Carol Stream, Il, UsManaged the largest department in the hotel in terms of both the number of Associates working in a department and annual operating budget. Assistant to the Front Office Manager and Director of Housekeeping of a three-star hotel; Researched and compiled data of revenue settlements; Developed segment reports and completed daily report as well as housekeeping and front desk projects; Coordinated the planning of activities for guests; Maintained customer calendar and independently scheduled appointments; Screened incoming housekeeping inquiries; Overseen development and execution of corporate partner activation strategies, including promotions, product sampling, sweepstakes, premium item distribution, and housekeeping initiatives.
Darnell Smith Skills
Darnell Smith Education Details
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Norfolk State UniversityPublic Administration -
Old Dominion UniversityAnd Related Support Services
Frequently Asked Questions about Darnell Smith
What company does Darnell Smith work for?
Darnell Smith works for Marriott International
What is Darnell Smith's role at the current company?
Darnell Smith's current role is Director of Room Operations.
What is Darnell Smith's email address?
Darnell Smith's email address is da****@****edr.com
What is Darnell Smith's direct phone number?
Darnell Smith's direct phone number is (770)-394*****
What schools did Darnell Smith attend?
Darnell Smith attended Norfolk State University, Old Dominion University.
What skills is Darnell Smith known for?
Darnell Smith has skills like Hospitality Management, Hotels, Hospitality, Front Office, Hospitality Industry, Hotel Management, Customer Service, Resorts, Revenue Analysis, Restaurant Management, Training, Restaurants.
Who are Darnell Smith's colleagues?
Darnell Smith's colleagues are Manuela Acosta, Zachary Doran, Veronika Dubcová, Taylor Richter, Fariz Luis Adrian Meirani, Erin Dooley, Shivam Suneja.
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