Darnell Osborne Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met
• Manages daily team 18-25 employees in all areas including bartenders, culinary, janitorial, and waitstaff
• Utilizes Sodexo tools and programs to develop client, customer, and staff relationships, to ensure account retention
• Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes
• Develops and implements plans, projects, with defined objectives, and methods to support client and Sodexo strategic plan
• Ensures adherence to all HR standards for Sodexo, client, and regulatory agencies

Atlanta Metropolitan Area

• Supervised a team of 20 servers and 11 kitchen staff
• Increase liquor sales by implementing new drink specials and creating effective promotional materials
• Implemented and perform walk-throughs regularly to gauge timeliness, quality of service, operational standard
• Monitored food preparation ensuring high-levels of safety and quality
• Reviewed employee scheduling each week to maximize productivity and estimated labor cost
• Managed inventory, ordering, and established relationship with vendors aligned with business needs

Savannah, Georgia Area

• Organized the training/development towards transitioning all staff from the utilization of MICROS POS to AGILYSYS
• Supervised servers, line-cooks, houseman and bartenders in daily planning and operations, and created a motivating "term spirit" environment to increase staff productivity.
• Decreased excessive inventory through monitoring/forecasting inventory needs
• Improved service standards and training procedures for all food and beverage employees.
• Achieved 15% improvement in restaurant guest satisfaction (GSS scores) through hands on training and a can/will do attitude combined with attention to detail
• Lead the execution of exceptional service during high reservation volume through staff forecasting and operational planning

• Improved employee food service performance through the implementation of daily training workshops
• Decreased excessive inventory through monitoring/forecasting inventory needs
• Maintained guest expectation/satisfaction through enforcing company standard of excellence
• Monitored compliance with health and fire regulations regarding food preparation/ and servicing
• Monitored food preparation methods, portion sizes, and garnishing and presentation of food
• Investigated and resolved complaints regarding food quality, service, or accommodations

Savannah, Georgia Area

• Improved employee retention, performance, and job satisfaction through encouraging leadership for a staff of 18-24
• Sustained positive relationships toward community outreach
• Nurtured an efficient relationship with vendors to protect the flow of inventory
• Promoted the significance of food safety procedures and precautions
• Improved customer service through coaching
• Decreased the usage of excessive payroll and inventory loss by 8% to 15%

Rockville, MD

• Provided administrative support
• Processed and tracked grant documents through the grants life cycle
• Performed thorough quality checks on grant documents
• Established and maintained official grant files updating standard operating procedures
• Uploaded final documents to various systems
• Facilitated award obligations

Savannah, Georgia Area

-Maintained confidentiality of all student and departments documents, information, records, etc.-Answered phones and transfer to the appropriate staff member-Recorded and distribute all messages-Greeted Student/Faculty/Staff and assisted with inquires-Coordinate messenger and courier service-Receive, sort and distribute incoming mail-Monitor incoming.