Installer Coordinator
• Manage independent contractor installers to perform installations of Personal Emergency Response Systems (PERS) for the states I cover. Making sure the installations were completed promptly.• Recruiting and fully onboarding independent contractors. Creating job postings, candidate tracking, and review of installers' performance. Make sure candidates and active installers comply with the background check requirements for each state I manage. Provide installers and members with training about the devices and updated procedures.• Use CRM and Salesforce to manage the accounts of the installers and members.• Use Five9 to make the required number of outbound calls daily along with receiving inbound calls.• Working with tech support, customer service, specialty accounts, sales, and case managers to ensure the needs of the members are met.