Darnel Williams Email & Phone Number

Tacoma, Wa, Us

Tacoma, Wa, Us

Provide subject matter expertise for procedure and support knowledge. Evaluate difficult issues by performing research, identifying and documenting resolutions as necessary, and selecting analytical/evaluative methods and techniques to maximize the efficiency and effectiveness of core operations.Partner with the Desktop Support leads and Director of Service Operation to enforce alignment with support expectations; attend and contribute to high-level meetings with department and agency leadership to discuss overall performance and goal achievement.Investigate escalated incidents to enhance the confidentiality, integrity, and availability of Protected Health Information and/or Personally Identifiable Information (PHI/PII); minimize data leak spillage by implementing information established assurance protocols.Participate in the development of the DHA’s plan for all DoD military treatment facilities’ Military Health System Genesis conversion of patient information and records under one application; advise customers and/or end users in remediating discrepancies within the system.Generate reports reflecting project progress, and milestones achieved on a monthly/quarterly/annual basis.Monitor the ticking queue for the DHA, routing cases/incidents properly and promptly to meet SLAs.Interpret ticket information to determine the necessity of further troubleshooting or escalation to a higher level.Draft and update meticulous documentation of issues encountered, root causes, and actions taken to prevent reoccurrence; share knowledge with higher levels of support. Guide the deployment and maintenance of computers within the workplace.

Operated within an interdisciplinary care delivery model and performed receptionist, customer service, and administrative duties to ensure proper and timely scheduling of community care.Delivered comprehensive administrative support to clinical colleagues to streamline the care of the nation's veterans.Employed a variety of patient data systems, with responsibility for functions including appointment scheduling/rescheduling/cancellations, providing both face-to-face and telephonic customer service, and manual/electronic data entry.Liaised between customers and the organization while serving as an institutional representative and advocate; mediated conflicts and addressed issues to promote timely resolution and mutual satisfaction. Answered phone calls in a courteous and timely manner; identified the nature of requests; explained requested information while adhering to privacy regulations.Promoted continuity of care and authorization by tracking notifications using multiple electronic portals.Coordinated service delivery between functional teams to avoid patients having to make multiple trips to the medical center or clinic.Executed a wide range of duties related to delivering healthcare services in inpatient/outpatient settings, applying current knowledge of relevant regulatory requirements, guidelines, and standards at the federal and state levels.Assured the accomplishment of all duties efficiently, timely, and correctly; collaborated with team members to prioritize/delegate tasks and develop/adjust workflows to meet day-to-day demands.

El Paso, Texas, United States

Conducted initial assessments to determine repair feasibility and calculate estimates of required time/materials.Completed repairs of devices including cell phones, tablets, and light fixtures; installed batteries; rebuilt cordless drill batteries and other battery packs; performed tests and other tech work.Monitored the inventory of parts, tools, and other supplies to ensure adequate availability.Engaged with incoming callers; documented their issues and pertinent details; relayed messages to the appropriate party in a timely, accurate manner.Demonstrated up-to-date knowledge of all product and service offerings.

Mililani Town, Hawaii, United States

customer grocery carry-out, assisting the customer in locating merchandise items throughout the store, ensuring orders are complete, also bagging. Working in the deli setting up steam tables for hot foods, serving customers food and drink, Food Handling, cleaning deli area.