Darryl Arnold Email & Phone Number

Wesley Chapel, Fl

• Product evaluation• Merging individual, existing products into a cohesive single value-add product• Management of software development and deployment in an Agile environment with developers in the Ukraine and India• Developed management process for IoT GPS devices across three cell carriers• Negotiate services contracts for IoT devices with domestic and international cell carriers• Development and management of server/hosting systems for SAAS products• Cost management of Cloud and Bare-Metal Hosting services• Management of Cloud and Bare-Metal Hosting vendors• Evaluate customer feature requests for viability (practicality, profitability, cost)• Provide cross-functional leadership for support and technical understanding• Consultant during sales process as SME• Sourced vendors/protocols/platforms/products to meet product and customer needs• Consultation for RFQs/RFPs• Instructional design: technical writing; design; illustration; instructional writing• Develop targeted learning materials for customer enablement: video, print, courseware• Planning and definition of project scope

Tampa/St. Petersburg, Florida Area

• Migrated web-based graphic file preflight system from Win2003 platform to Win2008 platform• Developed accompanying documentation: instructional design; technical writing; design; marketing copywriting• Developed workflow/processes for a light manufacturing facility centered on the use of an ERP application.• Documented the workflow and processes for both technical and non-technical users: technical writing; design; illustration• Work and information flow consulting and development.

Tampa, Fl

• Developed print-based training guides for three IT Service Desk Management software products: technical writing; illustration; publishing; instructional design• Consulted with SME’s on technical procedures for software products• Interviewed engineering technical writers to coordinate content between product and training guides• Attended product development meetings to obtain information about new product features• Wrote, visually designed, illustrated, and published training guides• Developed an learning management system using Moodle (Postgres/Apache)• Developed a training program for a new software package purchased by the company• Publishing via web and print

Tampa, Fl

Developed training guides for network asset management software.• Instructional design• Technical writing• Design: illustration, style, typography

Port Richey, Fl

Specialized in the utilization of the Internet to solve information flow challenges for production, customer service, and sales. Business analysis and process improvement utilizing custom internet-based applications. Development of customer training content including rich media and print.

Tampa/St. Petersburg, Florida Area

As Franchise General Manager, Tampa, FL• Bottom line profit responsibility• Purchase and financing of capital equipment• Top level site management• Accounting: payroll; GL payable coding; receivables; collection• Marketing; sales management• Process and workflow development• Responses for RFP/RFQs• Sales and marketing• Sales team managementAs Franchise, Product Development, Fort Lauderdale, FL• Introduced new programs to franchisees for buy-in• Developed technical and customer facing documentation in electronic and print formats for internet-based print order system• Developed print and email-based marketing program for franchise locations• Performed business/process analysis for custom software modifications• Developed web and print based software training program for national office retailer• Developed support, training, and documentation for module of online order and workflow system• Provided e-mail, phone, and web-based technical support for module of online order and workflow system• Performed all QA for module of online order system• Acted as liaison between national accounts, in-house and software developers• Managed complete development cycle of module for online order processAs Franchise Business Consultant, Fort Lauderdale, FL• Consultant to franchise owners in business operation, productivity, and profitability• Traveled to franchise locations throughout the US and Canada for business consultation and implementation of software-based workflow systems• Developed specifications for software modifications based on onsite analysis• Developed training seminars on the use of software to automate common business processes• Performed alpha and beta level QA on proprietary workflow software• Business systems analysis

Fort Lauderdale, Fl

Managed product development for franchise organization including software and training programs, marketing material, software documentation, software project management in an Agile environment.• Managed staff of 5• Produced support, marketing, and production materials for products• Acted as liaison between stakeholders and developers• Publishing via web and print• Creative and project management of the development of marketing campaigns: copy writing; design• Development of training materials for software products: technical writing; design; illustration• Writing and design of RFP/RFQ/RFI

Fort Lauderdale, Fl

Traveled to franchisee locations throughout the US and Canada for business analysis, consulting and field research on workflows and production systems to produce training programs and material.• Evaluation of franchisee P & L statements for improvement recommendations• Production/light manufacturing efficiency consulting• Consulting for creative/prepress department efficiency, software use, workflow• Business analysis of production/light manufacturing workflow• Documentation of best practices for production/light manufacturing workflow: technical writing; illustration, design, and publishing

Boca Raton, Fl

• Set up creative/production department for publishing company. Managed designers, workflow, printing purchasing, creative direction. On a freelance basis, authored and designed a series of software how-to guides.• Developed digital asset management system• Developed workflow processes based on business analysis• Managed creative process for the development and production of educational study guides• Participated in focus groups associated with product development• Marketing copy writing and design

Stuart, Fl

Owner/operator of a commercial printing and graphics company. • Managed day-to-day operations of printing company• Accounting: payroll; purchasing; receivables; GL; capital investment• Project management of consumer printing/publishing jobs• Facilities management• Increased sales by 80% over lifetime of ownership