Darryl Arnold Email & Phone Number

Wesley Chapel, FL

• Product evaluation
• Merging individual, existing products into a cohesive single value-add product
• Management of software development and deployment in an Agile environment with developers in the Ukraine and India
• Developed management process for IoT GPS devices across three cell carriers
• Negotiate services contracts for IoT devices with domestic and international cell carriers
• Development and management of server/hosting systems for SAAS products

Tampa/St. Petersburg, Florida Area

• Migrated web-based graphic file preflight system from Win2003 platform to Win2008 platform
• Developed accompanying documentation: instructional design; technical writing; design; marketing copywriting
• Developed workflow/processes for a light manufacturing facility centered on the use of an ERP application.
• Documented the workflow and processes for both technical and non-technical users: technical writing; design; illustration
• Work and information flow consulting and development.

Tampa, FL

• Developed print-based training guides for three IT Service Desk Management software products: technical writing; illustration; publishing; instructional design
• Consulted with SME’s on technical procedures for software products
• Interviewed engineering technical writers to coordinate content between product and training guides
• Attended product development meetings to obtain information about new product features
• Wrote, visually designed, illustrated, and published training guides
• Developed an learning management system using Moodle (Postgres/Apache)

Tampa, FL

• Developed training guides for network asset management software.
• Instructional design
• Technical writing
• Design: illustration, style, typography

Port Richey, FL

Specialized in the utilization of the Internet to solve information flow challenges for production, customer service, and sales. Business analysis and process improvement utilizing custom internet-based applications. Development of customer training content including rich media and print.

Tampa/St. Petersburg, Florida Area

• As Franchise General Manager, Tampa, FL
• Bottom line profit responsibility
• Purchase and financing of capital equipment
• Top level site management
• Accounting: payroll; GL payable coding; receivables; collection
• Marketing; sales management

Fort Lauderdale, FL

• Managed product development for franchise organization including software and training programs, marketing material, software documentation, software project management in an Agile environment.
• Managed staff of 5
• Produced support, marketing, and production materials for products
• Acted as liaison between stakeholders and developers
• Publishing via web and print
• Creative and project management of the development of marketing campaigns: copy writing; design

Fort Lauderdale, FL

• Traveled to franchisee locations throughout the US and Canada for business analysis, consulting and field research on workflows and production systems to produce training programs and material.
• Evaluation of franchisee P & L statements for improvement recommendations
• Production/light manufacturing efficiency consulting
• Consulting for creative/prepress department efficiency, software use, workflow
• Business analysis of production/light manufacturing workflow
• Documentation of best practices for production/light manufacturing workflow: technical writing; illustration, design, and publishing

Boca Raton, FL

• Set up creative/production department for publishing company. Managed designers, workflow, printing purchasing, creative direction. On a freelance basis, authored and designed a series of software how-to guides.
• Developed digital asset management system
• Developed workflow processes based on business analysis
• Managed creative process for the development and production of educational study guides
• Participated in focus groups associated with product development
• Marketing copy writing and design

Stuart, FL

• Owner/operator of a commercial printing and graphics company.
• Managed day-to-day operations of printing company
• Accounting: payroll; purchasing; receivables; GL; capital investment
• Project management of consumer printing/publishing jobs
• Facilities management
• Increased sales by 80% over lifetime of ownership