It Consultant
Oshkosh, Wi, Us
Knowledge, Skills, and Abilities-Effective interpersonal, oral, and written communication skills-Strong customer service skills-Self-motivation to work without direct supervision-Ability to learn new software applications-Ability to communicate technical information in a manner easily understood by non-technical personnel Core Competencies / Job Expectations-Communication – Timely communicates with styles that are approachable and respectable; engages in active listening by holding interruptions and responding concisely.-Customer service – Engage in all job-related interactions and activities with contacts from within and outside the University in a courteous and professional manner. -Respect for diversity - Avoid language that demeans a particular group of individuals. Do not let biases or stereotypes affect the delivery of service.-Flexibility – Willingly adapt to change.-Time management – Effectively organize work to be as productive as possible.Essential Tasks/Responsibilities: A. Troubleshooting Technology-Related Issues-Answer technology related questions via phone, email, and in person.-Support students, faculty, and staff by assisting them in the use of computers, software, and other technology.-Troubleshoot campus computers, personal computers, audiovisual equipment, and other technology issues.-Monitor printer use and maintain supplies.B. Provide Technology Training-Assist students, faculty, and staff with how to use printing, presentation systems, and software as well as any additional questions they may have.-Train students, faculty, and staff on proper use of the computer, audiovisual equipment, and other technology.-Help train co-workers.