Daron Fowlks Email & Phone Number

San Francisco, Ca, Us

* Responsible for all post activation customer actions including service, sales, and community * Transform solar customer experience through proactive engagement and system optimization* Customer centric approach to reducing cost, drive customer satisfaction, and create revenue growth to achieve profit center.

San Francisco, Ca, Us

*Responsible for the Customer Experience of each component of our marketplace inclusive of consumers, shoppers, retailers and advertisers.*Focused on acquisition and retention utilizing business to business and business to consumer teams. *Serving customers using both in house and outsourced Customer Experience Specialists in a variety of channels including self service, voice, chat, email, instant messaging, and social media.*Relentless on removing friction points in the customer journey and partner with internal and external customers to improve our products and services, and provide our customers with a simple and inspiring experience.

New York, Ny, Us

*Responsible for Global Customer Experience in over 40 countries and 23 languages encompassing Customer Service, Trust, Risk, Payments, Retail, and Field Operations. *Delivered award winning customer service and sales that connect customers all over the world to inspiring live event experiences. *Proficient in Business to Business acquisition and retention helping customers maximize their business goals. *The most trusted ticketing marketplace due to our robust Trust and Safety tools, fraud prevention, and payment optimization.

San Jose, Ca, Us

* Responsible for global customer service team supporting eBay customers all around the world utilizing in-house teams and Business Process Outsourcing (BPO).* Developed Differentiated Service Strategy - a multi-year, global program redesigning service to align customer needs with service experts using skills based routing resulting in significant increases in customer satisfaction and overall cost reduction.* Designed and implemented many service programs including account management, seller outreach, seller on-ramp, and in-flow help.* Strategic partner to the Business Unit to develop programs including eBay Money Back Guarantee and the Global Seller Standards Program.* Responsible for all site functions in Salt Lake City center including community relations and employee satisfaction for 2,000 employees.

* Responsible for all Operations and Client Relations in multiple locations of a Business Process Outsourcer (BPO).* Supported customers from many Fortune 500 companies handling both sales and service functions. * Partnered with our clients to improve their internal processes resulting in cost saving and increases in customer satisfaction and sales revenue.

* Responsible to develop business plan, design, purchase, and start-up for a new cross-functional contact center supporting both internal Neighborhood Box Office customers and utlizing the service center for Business Process Outsourcing (BPO).* In one year, developed the business to support more than $30 million in sales.

* Responsible for Client Relations and Operations to many Fortune 500 clients.* Expert in program implementation for newly acquired clients and their customers.

* Responsible for curriculum development and delivery of training for all contact center and retail employees.* Human Resources business partner to more than 1,000 contact center and retail employees.

Salt Lake City, Ut, Us

* Designed, developed, and delivered training for more than 300 contact center and manufacturing employees.* Documented manufacturing processes for ISO 9000 Certification.

Mba, Business

Bachelor Of Science, Business

Associates Of Science, Business