Darpan Gupta, Csm Email & Phone Number

Melbourne, Vic, Au

Melbourne Cbd, Victoria, Australia

Working on BenBroker Lending transformation project to uplift the overall experience of Broker and Third party banking channels. The Lending Platform leverages technology to streamline the lending process and automates the home loan application journey from submission to settlement stage. * Performed dual role of a Scrum Master and Technical Business Analyst and Managed an API squad, of 7 Developers and Quality Engineers to build seamless integration between NextGen ApplyOnline Broker LIM and Lending platform.* Succesfully mapped the application translation to LIXI 2.6 standard. This enabled error free registration of customer loan applications, between the two systems.* Adept at collaborating with Business and Tech stakeholders to convert complex business requirements into tech backlog and managed the tech delivery of the capability/features using Agile development.* Led the Hypercare squad to daily triage the production issues and worked with the dev team to provide Root cause analysis (RCA) and tactical fixes to high-prority/business critical issues.

Melbourne, Australia

* Work alongside Product Owners, Design, Architecture, and Cross-functional teams from inception till deployment to translate product vision into clear and effective Epics/User stories.* Map complex functional processes by liaising with key business stakeholders to understand the As-Is journey and propose To-Be flow.* Gather and present technical and functional requirements simply and translate technical and complex information coherently and concisely for a range of audiences.

Melbourne, Australia

- Interacted closely with Supply Chain and Strategic planning teams to discuss existing Supply Chain Management solutions, pain points, system processes and provided multiple recommendations. - Presented Oracle Cloud Planning Central capabilities to a group of stakeholders to identify how improvement in productivity, resilience, quality and cost can be impacted.- Assisted businesses to consolidate their core requirements and provided re-engineering efforts to their business process to achieve 30% in cost savings.- Prioritised precise delivery of enhancements, by acting as the primary point of contact to communicate the business goals to the technical teams. This ensured a 20% reduction in system inefficiencies and process runtime.

Bangalore, India

- Managed a team to design and implement a demand-driven global planning solution, which improved process automation and led to a 25% reduction in time and effort. - Implemented Sales and Operations planning solution in a short span of 4 months. This improved forecast quality by 30% by streamlining Consensus forecast generation.- Reduced production support issues by 40% by introducing workshops with the client to discuss system and workflow changes and assure that testing would be conducted thoroughly by both client and development team.- Reduced downtime by 15% in the event of system restoration issues by engaging all parties including the DevOps team, technical teams, vendors, and clients to illicit information quickly and concisely and act on outcomes.

San Francisco Bay Area

- Attended Pre-Sales meetings with the Sales team and delivered the Proof of Concept’s (POC) solution capabilities to senior stakeholders to get their buy-in. - Served as the primary POC (Point of contact) to communicate the business goals to the technical team to ensure precise delivery of enhancements that meet given objectives.- Established credibility with customer executive management team by articulating understanding of their business issues and the impact Oracle’s solution can make.- Conducted user acceptance testing to investigate problem areas in the applications then developed and implemented software modifications, which effectively resolved issues in an effective and timely manner.

Waltham, Massachusetts

- Worked within the IT support team to oversee and resolve technical issues raised by existing Oracle Demantra customers.- Extensively used database skills and PL/SQL programming to monitor database performance and load data from external sources to assess, the performance of the system.

Bryan/College Station, Texas Area

- Documented Business Requirements Document for stakeholders and converted it into detailed Functional Requirements documents, containing use case diagrams and flowchart - Analysed the impact of new requirements on the existing system and requested changes to the existing data model and sub-modules to accommodate new requirements - Worked with complex datasets using SQL Queries to conduct query-level analysis and investigate market trends for different industry segments - Worked with end-users to add specified enhancements and changes to application capabilities and functionalities

New Delhi Area, India

Gurgaon, India

Msie, Industrial Engineering

Activities and Societies: International Students Association

Bachelor Of Engineering - Be, Industrial Engineering And Management

Activities and Societies: International Society for Technology in Education (ISTE)