• Facilitate discussions with users and relevant stakeholders to define and document business requirements. • Collaborate effectively within multidisciplinary teams, engaging with executives, engineers, and other stakeholders to achieve project objectives and deliver outstanding results. • Analyse and evaluate business processes, procedures, software systems and technology infrastructure to identify bottlenecks, inefficiencies, and opportunities for optimisation. •… Show more • Facilitate discussions with users and relevant stakeholders to define and document business requirements. • Collaborate effectively within multidisciplinary teams, engaging with executives, engineers, and other stakeholders to achieve project objectives and deliver outstanding results. • Analyse and evaluate business processes, procedures, software systems and technology infrastructure to identify bottlenecks, inefficiencies, and opportunities for optimisation. • Suggest the best possible solution, system enhancements, and adoption of software solutions to improve efficiency and functionality based on client needs.• Work with technical team to provide specifications and design of software solutions. • Formulate scope of work documents, costings and project plans • Central contact for clients regarding information, implementation, process discussion, training, project and change management. • Overseeing the implementation process of the recommendations, deployment of functional solutions, including system testing and ensuring system quality and integrity while maintaining smooth integration and minimal disruption to operations. • Project managing implementation and ensure system functionality and specifications are of acceptable standard and as per scope of work. • Develop user and training documentation. Create training materials, conduct workshops or seminars, and offer ongoing support post-implementation Show less

• Analysing and comprehending prospective customers' needs, business challenges, and objectives, followed by the creation and presentation of customised solutions tailored to these needs and specifications.• Performed thorough evaluations of current processes and systems, pinpointing system deficiencies, and suggesting streamlined solutions to boost operational effectiveness• Produced and presented detailed documentation to both senior management and clients, including solution… Show more • Analysing and comprehending prospective customers' needs, business challenges, and objectives, followed by the creation and presentation of customised solutions tailored to these needs and specifications.• Performed thorough evaluations of current processes and systems, pinpointing system deficiencies, and suggesting streamlined solutions to boost operational effectiveness• Produced and presented detailed documentation to both senior management and clients, including solution integration, workflows, Use Case's etc.• Designed, implemented, and conducted a training program disseminated to over 100 team members.• Formatting and structuring comprehensive reports using advanced features in Excel and Power BI, ensuring clear and visually engaging presentations of data and analytical findings.• Applied advanced business analysis and consulting techniques to continually refine customer requirements, ensuring solutions aligned precisely with their strategic objectives.• Collaborated effectively with a team of 19 senior Solution Principal Architects across Europe, the Middle East and Africa providing valuable support and contributing to the team's success.• Developed and implemented process improvement strategies, driving enhancement to a multi-channel customer communications system that positively impacted customer experience and operational efficiency.• Collaborated with cross-functional teams to ensure seamless integration of new systems, conducting testing, and overseeing quality assurance to align technology solutions with business requirements.• Utilising both Agile and Scrum methodologies to successfully deliver projects within specified timelines.• Formulating effective marketing strategies and delivering content that resonated with both clients and prospective customers.• Stayed abreast of industry trends, competitors, and market dynamics to remain informed and agile in all ICT decision-making practices Show less

• Identifying market trends and customer requirements, translating findings into actionable software development plans, working closely with various teams. • Delivering solutions to user issues, which involved creating, adopting, and implementing both solutions and test plans to uphold the system's quality and integrity to meet predefined standards.• Conducting software quality assurance testing to ensure reliability, performance and security of the agritech… Show more • Identifying market trends and customer requirements, translating findings into actionable software development plans, working closely with various teams. • Delivering solutions to user issues, which involved creating, adopting, and implementing both solutions and test plans to uphold the system's quality and integrity to meet predefined standards.• Conducting software quality assurance testing to ensure reliability, performance and security of the agritech software solution. • Providing recommendations for enhancing system functionality and implementing optimal business practices.• Established and nurtured strong, personalised relationships with our top clients while providing first-line software support.• Acted as a central point of information, providing guidance and assistance in the decision making process of the ERP software.• Implemented data tracking systems to monitor KPIs (key performance indicators) and other customer-centric metrics.• Collaborated closely with senior management, delivering regular reports on customer experience (CX) performance and ongoing improvements. Show less

• Led the comprehensive redesign of UK fund account process maps.• Cultivated an in-depth comprehension of custodian banks and their organizational structures.• Engaged with top-tier clients as a valuable member of the IT sales team.• Crafted content and participated in sales presentations for esteemed clients.• Vigilantly monitored, utilized, and provided initial support for mission-critical applications.• Successfully launched a diversity and inclusion… Show more • Led the comprehensive redesign of UK fund account process maps.• Cultivated an in-depth comprehension of custodian banks and their organizational structures.• Engaged with top-tier clients as a valuable member of the IT sales team.• Crafted content and participated in sales presentations for esteemed clients.• Vigilantly monitored, utilized, and provided initial support for mission-critical applications.• Successfully launched a diversity and inclusion initiative, delivering a compelling presentation to senior management Show less