Darragh Kavanagh Email & Phone Number

Newbridge, County Kildare, Ireland

Mary Street

Mary Street

-In charge of 4 junior managers.-Training new managers- overseeing 3 sales floor and 5 stock rooms-In charge of 25+team members on a nightly basics

Mary Street

Sales and Commercial Focus – Maximising sales, opportunities and performanceDrive and monitor sales in my departments ensuring that all targets are metEnsure all department sales reports are checked daily/weekly and action taken where appropriateUsing all available reports maintain a full knowledge of department sales figures, budgets and SPV (Selling Price Variance) to maximise performanceMark down individual items of stock in line with company policy, in a timely manner and monitor to ensure sell throughUnderstand the market by monitoring the local area and competitor activity to maintain competitive advantageCommunicate and promote Primark’s Corporate Social Responsibility policy.Stock Management – Managing stock file so as to minimise costEnsure stock levels are sufficient to maximise sales across department, through effective use of the Stock Replenishment System (PSR) systemBe fully aware of stock in your department and use available information resources to ensure stock is displayed in line with sales and that best sellers are promotedMonitor the performance of new lines and replenish stock to ensure sufficient cover in your department to deliver maximum sales performanceImplement relevant systems and procedures to minimise stock loss and ensure it is within company limits

O'Connell Street

People – Recruiting, leading and motivating team to achieve company standardsOptimise staff morale and promote a positive work environment whilst ensuring staff are fully aware of their obligations in relation to company policiesIn conjunction with supervisors compile daily plans for staff coverage and rotasCommunicate with and work alongside staff and supervisors to achieve required resultsGain understanding of all areas of the store and company strategyDevelop management and people management skillsWork in conjunction with my store manager to achieve targets and timescales set in the Management Development ProgrammeDevelop my own capability by using all Management resources to learn new systems and proceduresMerchandising – Delivering excellent visual standardsEnsure that high visual merchandising standards are sustained in line with the Store Operations Manual across the department and visual impact is optimised in order to attract salesEnsure levels of stock are maintained and merchandised in line with company guidelines to maximise salesEnsure department presentation, point of sale and ticketing is consistent and in line with legislative requirements and company policy and proceduresCarry out department inspections daily

O'Connell Street

Operating Standards – Consistently deliver against company expectations and policyImplement systems and procedures to maintain operational standards in line with the Store Operations Manual and all other procedural guidelinesMaintain standards throughout the day ensure recovery is completed dailyEnsure compliance with the company refund procedure and daily refund checksCustomer Service – Leading the team to deliver excellent customer serviceEnsure staff are demonstrating excellent customer service standards at all timesIn the event of a customer complaint or query I would react in a professional and courteous manner, elevating the issue to senior management where necessaryEnsure compliance with the company refund procedure and daily refund checks

Dublin, County Dublin, Ireland

- OnQ System reservation knowledge - Room Service-Checking in Guest (Training)-Checking out Guest (Training)-General cleaning-Dealing with Guest needs

Dublin,Kildare

 Merchandising for Lidl Stores Working on own initiative Merchandising for Coco Cola Working as part of a team

Naas, Leinster, Ireland

Security – Preventing company property loss, theft or abuseResponsibility for holding store keys and being available for emergency calloutEnsure staff in the department are fully aware of and complying with company policies regarding securityAccountable for securing all cash, stock and propertyFollow appropriate company policies regarding customer or staff theftComply with company procedures on staff searchesEnvironment, Health & Safety – Overall store responsibility for ensuring H&S standards are adhered toMaintain an up- to-date understanding of relevant legislation to produce a safe working environment across your departmentsEnsure all EHS records and documentation are maintained within company guidelinesEnsure compliance with legislation associated with fire prevention and the protection of people and property in the event of a fireAccountable for staff being fully conversant and comply with Health & Safety at work provisionsBe alert to any potential hazards across your departments

Maynooth, Leinster, Ireland

Sales and Commercial Focus – Maximising sales, opportunities and performanceDrive and monitor sales figures and stock analysis across the sales floor through the utilisation of available information resources to ensure all targets are metEnsure all markdowns are carried out in line with company policy in a timely manner and monitored to ensure sell throughCommunicate effectively to ensure the management team are aware of sales targets, relevant budgets and prioritiesUnderstand the market by monitoring the local area and competitor activity to maintain competitive advantageSupport the team to achieve the sales budget to maximise sales within each sectionLiaise with the local town and Shopping Centre management with regard to local initiatives Customer Service – Responsible for leading the team to deliver excellent customer serviceEnsure management team and staff are familiar with and are demonstrating excellent customer service standards at all timesManage customer issues and complaints in line with company standards and to ensure prevention of occurrence in the future

Maynooth, Leinster, Ireland

Customer Service – Responsible for leading the team to deliver excellent customer serviceEnsure management team and staff are familiar with and are demonstrating excellent customer service standards at all timesManage customer issues and complaints in line with company standards and to ensure prevention of occurrence in the futureSecurity – Preventing company property loss, theft or abuseResponsibility for holding store keys and being available for emergency calloutsSupport managers to ensure staff are fully aware of company policies regarding securityResponsible to the Store manager for delivering all cash control actions in accordance with company policyComply with company procedures in regard to staff searches

Grafton Street, Dublin

 Accepting and checking of deliveries Responsible for stock control Daily walk through of stockrooms Transfer of stock around the world

Grafton Street

Kildare Village

 Achieving and maintaining high store standards Responsible for achieving sales targets Identify training and coaching needs for development Delivering a high standard of customer service

Naas, Leinster, Ireland

 Responsibility for ATM control Stock taking and Stock count Complaint management Time Management

Naas, Leinster, Ireland

Student, Full Stack Software Development, Diploma

Certificate, Customer Service Training

Dimploma, Customer Service

Fetac Level 4, Office Support Skills

It, It apps,general office skills, customer service

Education record

Certificate, Retail Management: Stock, Psychology And Security, 92%