Andrew Darrah Email & Phone Number

Denver, Colorado, United States

Sunnyvale, California, United States

In my role, I was responsible for implementing and managing innovative support and service strategies that involved a select group of trusted channel partners to improve assistance for RUCKUS customers globally. As the leader of a talented team of international business development managers, I oversaw all aspects of partner recruitment, training, and ongoing supervision to ensure the success of these crucial relationships.I strived to foster a culture of growth, responsibility, and… Show more In my role, I was responsible for implementing and managing innovative support and service strategies that involved a select group of trusted channel partners to improve assistance for RUCKUS customers globally. As the leader of a talented team of international business development managers, I oversaw all aspects of partner recruitment, training, and ongoing supervision to ensure the success of these crucial relationships.I strived to foster a culture of growth, responsibility, and achievement within my team, constantly motivating my team members to reach their full potential. I also worked on building strong partnerships with various departments to ensure the smooth functioning of our programs, resolve any issues efficiently, and garner overall company support for our team's objectives.It was my responsibility to regularly communicate program updates and progress to executives and stakeholders, keeping them informed and involved in the process. I also played a key role in determining support pricing, negotiating partner agreements, and crafting business proposals to secure the necessary funding and expansion opportunities for our program. Through my efforts, the program was able to thrive and continue to provide outstanding support to RUCKUS customers. My major contributions include:- Identified and successfully rectified a Salesforce process gap that impacted RUCKUS's capacity to renew multi-million-dollar support contracts. - Orchestrated partner support connections, resulting in an annual average of $6.8 million in support revenue.- Innovatively formulated and implemented naming conventions for support products, mitigating issues associated with system character limits.- Oversaw contract negotiations and adjustments, fostering partner relationships with favorable terms and conditions. Show less

Broomfield, Colorado, United States

As the leader of Brocade, I personally spearheaded and put into action a holistic and all-encompassing strategy for delivering services and support on a global scale. My efforts were focused on expanding the reach of our channel partners and enhancing the overall quality of customer support in every corner of the world.In order to achieve our goals, I was responsible for overseeing all operations of this initiative, diligently addressing any unforeseen challenges that arose to ensure the… Show more As the leader of Brocade, I personally spearheaded and put into action a holistic and all-encompassing strategy for delivering services and support on a global scale. My efforts were focused on expanding the reach of our channel partners and enhancing the overall quality of customer support in every corner of the world.In order to achieve our goals, I was responsible for overseeing all operations of this initiative, diligently addressing any unforeseen challenges that arose to ensure the smooth and seamless functioning of all programs. This required me to stay proactive, constantly analyzing and fine-tuning our systems to guarantee maximum efficiency and effectiveness.Furthermore, I worked closely with various departments – such as sales, training and education, technical support, renewals, and operations – to establish open lines of communication and foster a collaborative spirit. Through joint problem-solving and brainstorming sessions, we were able to identify key areas for improvement and drive enhancements across all processes. This not only streamlined our operations but also strengthened our overall capabilities to deliver exceptional services and support to our valued customers worldwide.My signature achievements were the following:- Developed an all-inclusive business proposal to support the extension of the service level agreement (SLA) for the support program, encompassing Next-Day and 4-hour parts replacement, and initiated market expansion into North America.- Nurtured and sustained relationships with over 20 domestic and global channel support partners, leading to a significant increase in average annual support revenue, amounting to $4.6 million, and an indirect contribution of $9.5 million to annual partner revenue.- Formulated and executed a pioneering system for performance metrics and partner incentives designed to drive revenue objectives and deliver outstanding customer satisfaction within the partner support program. Show less

Broomfield, Colorado, United States

While serving as Vendor Relationship Manager (Product Management), I have had the opportunity to lead numerous successful project implementations, where I played a pivotal role in ensuring the quality assurance of our processes through coordinated efforts among cross-functional teams. By effectively bringing different teams together, I was able to facilitate seamless communication and collaboration, resulting in the successful delivery of our projects. Additionally, I have also been… Show more While serving as Vendor Relationship Manager (Product Management), I have had the opportunity to lead numerous successful project implementations, where I played a pivotal role in ensuring the quality assurance of our processes through coordinated efforts among cross-functional teams. By effectively bringing different teams together, I was able to facilitate seamless communication and collaboration, resulting in the successful delivery of our projects. Additionally, I have also been entrusted with the responsibility of managing Market Development Funds (MDF) for our vendors, with the ultimate goal of executing highly effective marketing campaigns. With a keen understanding of our vendors' needs and market trends, I have been able to strategically allocate funds and resources to maximize the impact of our marketing efforts. Through regular monitoring and evaluation, I have consistently ensured that our campaigns deliver exceptional results, surpassing even our expectations.My key successes during this role were:- Oversaw distributor-vendor partnerships, generating $40M+ in annual revenue.- Exceeded targets by delivering double-digit growth in both revenue (13%-16%) and gross margin (10%-14%), while achieving vendor MBO rebates.- Forged and managed relationships with vendors to direct the sales and partner recruitment strategies. Show less

Boulder, Colorado, United States

I took the lead in coordinating efforts between different departments to develop and implement high-quality methods for managing prices and programs. This thorough approach helped to reduce potential risks and improve overall operational efficiency.Below are my notable accomplishments:- Oversaw pricing and program management operations within the Oracle ERP system while overseeing portfolio of $2.5B+ in yearly revenue.