Darrel Clark Email & Phone Number

US

• Working in a call center environment taking up to 60+ called per day and assisted clients’ general information.
• Generating ticket by using EPIC’s software and documenting vital information’s as required.Resetting password and unlocking user account in the Active Directory.
• Assigning tickets information’s into the group assign Triage location for further processing procedure.
• Transferred and directing outgoing called to the right location as necessary.

• Moving and returning computer servers and other hardware peripheral devices from one location to another.
• Setting up computer servers, routers and switches, removing and replacing server’s racks.
• Connecting and disconnecting cables, extension cords and other peripheral devices into the proper server’s racks.
• Troubleshoot, upgrade, installed and support hardware and software at the desktop level.
• Assist with all technology projects as needed. Making should all area around the server’ room is organized.

• Loading Windows 7 using the network system and USB images onto desktops and laptops.
• Break / fixed repairs on desktops, laptops, and printers
• Updating BIOS information’s and service tags, and memory upgrades.
• Installing and connecting Cisco phones systems and assist with network printer issues.
• Installed / Re-installed various software packages and updates
• Documented, maintained, upgraded or replacing other peripheral devices.

• Tracked and acknowledged Source Type devices (Laptop and Desktop) hard drives information’s using Excel spreadsheets.
• Arranged require information for all hard drives retained with includes Data Collected, Asset site, Asset Country, Asset Location, Workstation Name, Hard Drive Serial Number, NTID, Make/Model, Drive status, Malware.
• Pre-arranged information for hard drive shipped off-site to Iron Mountain for secured storage.
• Prepared required information for any hard drive or Iron Mountain container shipped via FedEx, UPS.

• Maintained, analyzed, troubleshoots and repaired computer systems, hardware and other computer peripherals.
• Supported and maintained break / fix repairs on desktops, laptops, and printers, WiFi and VPN connections.
• Trained employees, identifying, analyzing, and repairing product failures, ordered and replacing parts as needed.
• Determined and recommended which products or services best fit the customers’ needs.

• Installed, configured, troubleshooting, support, and maintenance of PC hardware and peripherals.
• Fault find and diagnosed any electrical and cosmetic issues for desktops, laptops, tablets, television and phones,
• Independent repaired for incoming units including purchasing and installation of replacement parts.
• Software restoration from local and network drives using ghost, Images and Test Burning.
• Performed duties as assigned, provided assistance where required.

• Upgrade project for Nissan Motor Company assist with Windows 7 deployment and Migration to corporate desktops and laptops.
• Load Windows 7 image onto PC's and laptops following documented procedures.
• Follow procedures to configured PC's (i.e. changing BIOS system information encrypting hard drives).
• Setting up new PC, transferring customers’ data and ensuring customers new system is working to the customer’s satisfaction.
• Provide desk-side support for end users after they have been upgraded to Windows 7.

• Part of the Team for the Windows 7 Upgrade project.
• Assisted with handle large scale rollout, refresh, upgrade project in a Windows XP, Windows 7 environment.
• Troubleshoot, upgrade, installed and support hardware and software at the desktop level.
• Maintenance of hardware and equipment.

• Discussed assign duties with classroom teachers in order to coordinate instructional efforts.
• Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.
• Present subject matter to students under the direction and guidance of teachers, using lectures, and discussions.
• Tutor and assist individually or in small groups in order to help to reinforced learning concepts.
• Distributed teaching materials such as textbooks, workbooks, papers, and pencils to students

• Replaced old server hardware Uninstalled NCR cash register machines, computer terminal peripherals.
• Reinstalled NCR cash register machines, computer terminal peripherals and new cable wires.
• Replaced POS terminal and Credit terminal.
• Tested POS application and hardware equipment’s.
• Replaced EMAX displays monitor and reassemble to the Cisco 2950.
• Replaced new VeriFone pin pad.

Bachelor’S Degree, Technical Management

Associate’S Degree, Information Technology W/E Fiber Optics