Supporting Seattle Veterans Hospital

PC Migration Win7 to Win10 Providence Swedish Health care

(Contractor ASM RESEARCH) September 2019 – November 2019Computer TechnicianI served as a contractor for ASM Research. In this role, I engaged with VA Healthcare facility owners to configure and deploy computers using SCCM OSD. I migrated user profiles in Windows 7 to Windows 10 and installed / executed asset management of old and new equipment, including business machines, PC's, and Laptops. My accomplishments include:• Successfully upgraded laptops / desktops while utilizing expertise to improve speed and performance.• Recognized for configuring new employee workstations, including all hardware, software, and peripheral devices.• Managed and disassembled computer systems to mitigate and resolve complex hardware issues.

Macys Inc., Seattle, WA September 1978 – April 2019Senior Field Service Technician
I spearheaded and setup store fulfillment centers and new departments, Macys Backstage and Story 1.0. I also delivered first class customer service on each field visit according to Macy's guidelines. Additionally, I managed and performed maintenance according to predetermined schedule.My accomplishments include:• Instituted new systems and components in an efficient and accurate manner, and installed / maintained POS and LAN / WAN systems, and POS and LAN / WAN devices.• Charged with processing work orders and prioritizing jobs utilizing Service Now. Completed all repairs and maintenance work while meeting and exceeding company standards.• Commended by executive leaders for testing and troubleshooting POS and LAN / WAN systems and communicating with all partners including vendors, upper management, and peers.• Delivered world-class customer service on each field visit according to Macy’s systems and technology's guidelines.• Managed, oversaw, and diagnosed technical problems, resolved errors, minimized customer callbacks and equipment failures, and reviewed all aspects of the job upon completion.• Engaged with various vendors to ensure the IT portion of the project was correct. • Provided guidance when on site by mentoring local techs and offering support on technical issues.