PROFESSIONAL OVERVIEW:I am a innovative and experienced Systems / Business Analyst with a proven track record of success in the IT and financial sectors. Providing high-level systems management control to build consistently improved business performance.A strong, pro-active leader, empowering staff to take ownership, providing coaching, training and mentoring to build cohesive teams working together to achieve individual targets and company objectives. Results orientated and customer focused, with excellent relationship management skills, efficiently liaising with in-house clients and third parties.Experienced in managing projects through their full life cycle, including setting and monitoring KPI's, ensuring key milestones are met and the projects are delivered in time and to or below budget. Adept at managing significant £multi-million budgets and finding solutions to issues, trouble shooting and adhering to commercialities.Specialties: adobe acrobat, adobe photoshop, anti virus, backup, cabling, cat5, cisco, cisco routers, citrix, computer hardware, customer relations, pc hardware, problem solving, project management, receiving, relationship management, routers, sales, san, sco unix, servers, sms, software testing, switches, tcp/ip, technical support, technical writing, telnet, token ring, troubleshooting, unix, veritas, vi, visio, wan, windows nt 3.51,