Darrel Thomas Email & Phone Number

Norcross, Ga, Us

Responsible for the successful management of my assigned venue, the Hilton Dallas Plano Granite Park Hotel. Provide leadership in the execution of all phases of events, while maintaining the highest commitment to best-in-class customer service.

Tampa, Fl, Us

As a Customer Service Specialist with JL Marine/Power Pole, my primary duty is to be a frontline ambassador of the company. Some other essential job duties & responsibilities are, but not limited to:• Answering incoming support/customer service/sales calls• Convey product knowledge to dealers and consumers, along with any product changes• Assist all customers with order placement• Prepares Warranty, Credit, and Sales orders• Assists all customers with technical, order placing, and customer service related issues• Answer e-mail/website inquiries/LiveChat tickets and messages from customers• Maintaining the organization’s strong customer service reputation

Schiller Park, Illinois, Us

As Sales Manager of Event Technologies for Encore at the Omni Orlando Resort at Championsgate, my primary duties and responsibilities were the management of all audio-visual technology sales efforts at the location.This included meeting with clients, producers and meeting planners to understand the purpose of their event; designing the technology elements of the event and negotiating the proposal with clients. I was responsible for monitoring the total guest experience in order to maximize and ensure the highest guest satisfaction ratings. In addition, I sought out new revenue channels and contributed to new product offerings.Assisted in training technicians on CRM and sales techniques and procedures. Mentored many of our team who were seeking career advancement.

Schiller Park, Illinois, Us

As Director of Event Technology Sales for Encore at the Omni Dallas Hotel at Park West, my duties and responsibilities included:•Effectively manages the sales, planning and set-up of client events, and follows through on all client requests to ensure successful outcomes.•Manages the local and internal client relationship while providing the utmost in client satisfaction.•Cultivates a strong and rewarding business relationship with our Hotel partners.•Ensures all inventory is in good working order and rental condition and secure from theft or damage to comply with all Company security and safety measures.•Manages the sales process for maximum capture of business and revenue.•Manages budget for increased revenue and controls expenses effectively including sub-rentals and labor.•Hire, develop, train and mentor staff effectively to create an environment of continual improvement and inspire employee morale.***Was the 1st Director to achieve over $1mil in revenue in Encore history at Omni Dallas Hotel at Park West***

Schiller Park, Illinois, Us

As Sales Manager of Event Technologies for Encore at the Omni Mandalay Hotel, my primary duties and responsibilities were the management of all audio-visual technology sales efforts at the location.This included meeting with clients, producers and meeting planners to understand the purpose of their event; designing the technology elements of the event and negotiating the proposal with clients. I was responsible for monitoring the total guest experience in order to maximize and ensure the highest guest satisfaction ratings. In addition, I sought out new revenue channels and contributed to new product offerings. I consistently met or exceeded annual sales budget goals, and increased team top line revenue an average of 18% YOY annually over a 6-year period.Assisted in training technicians on CRM and sales techniques and procedures. Mentored many of our team who were seeking career advancement.Served as Acting Director of Event Technologies for 4 months at The Omni Mandalay Hotel, before accepting a permanent Director position at another Encore operated property.***Recipient of the 2013 Encore Event Technologies - Sales Management Award***

Columbus, Ga, Us

As an Aflac Account Executive, I utilized my social and business networking skills to help CEOs, business owners, and HR managers determine which programs suit their employees best.Once the program or programs were selected, I would conduct a presentation of the programs to all the interested employees of each company, and enroll them individually. As an independent agent of Aflac, I was responsible for developing my own network of contacts and leads.

Chicago, Il, Us

As a KU Admissions Advisor, I was responsible for providing counsel and advice to students undergoing the Admissions process and assist in the collection of the Admissions documents that are required for the start of the first term. I was responsible for presenting correct and timely information about the academic programs, application requirements, enrollment procedure and any other Admissions information to potential students, in order to help them decide on the course or program they wanted to pursue at the university.I would also ensure that prospective students have reasonable expectations on their chosen course of study by properly obeying the standards established for Admissions.

London, Gb

• Consistently exceeded monthly sales goal of $250,000 (an average of 32%) by routinely soliciting and originating mortgages & other loan products• #1 Account Executive in the Central FL District for three (3) consecutive years• Top 9% of all Account Executives in the Southeast Division – Florida, Georgia, Alabama • Top 15% of all Account Executives in the United States for three (3) years• #1 Volume award three-time award-winner• President’s Council five-time award-winner • #1 Insurance Sales: two-time award-winner• Selected for Accelerated Branch Manager Training Program

Communication, General

Associate Of Arts (A.A.), Radio/Tv Broadcasting