Darrell Andersen Email & Phone Number

Cedar Rapids, Iowa, United States

In a 24/7 shift environment, schedules, dispatches and supports resources that respond to planned and emergency electric and gas utility service requests and also includes electric system switching responsibilities. Directs and provides leadership for Control Center shift operations including scheduling, decision making, work assignments, and training. Works on complex activities or those with substantial risk and/or responsibility.

Distribution System Operations - West

Monitors and analyzes the distribution of electricity, gas and steam throughout the Alliant Energy System. Responsible for all switching on electrical distribution and 34.5 kV systems. Monitor system status and integrity. Direct planned and emergency switching from the substation transformer high side switch to customer load center. Approve and direct planned, emergency and hot-line switching. Uses discretion and has authority to take necessary actions necessary to ensure the stability and reliability of the distribution system including load shedding and blackstart. Coordinates the scheduling and routing of resources necessary to respond to routine and emergency work. Directs and supports field personnel for distribution switching, electric and gas emergencies in the most safe and efficient manner

Cedar Rapids, Iowa Area

Serves as a knowledgeable, responsive, single point of contact and advocate for customers, and acts as a liaison between the customer and the company. Works closely with other departments, including billing, operations, marketing, pricing, finance, communications, claims processing, demand side management, and legal.Manages the corporate relationship with more than 350 commercial and industrial customers representing more than $25 million in annual revenue. Develops energy efficiency opportunities and customer growth potential to improve customer satisfaction.

Distribution Dispatch Center - West Cedar Rapids, Ia

Safely and efficiently managed daily work flow for large electrical utility. Safely and rapidly reacted to outage scenarios and natural gas emergency situations. Ensured effective execution of the scheduling and routing of resources necessary to respond to routine and emergency work. Directed and supported field personnel for distribution switching and outage restoration in the most efficient and safe manner.

Oxford, Ia

Coordinated freight daily and proactively obtained third-party freight providers where appropriate by collaborating with driver managers. Resulted in full utilization of available driver capacity and process improvements. Primary accomplishments include: All freight bookings were 100% in compliance with company, local, state, and federal freight. Process efficiencies resulted in savings to the bottom line due to no driver dwell time and fuel. Responsible for entire company (emergency on call) every ninth night and every ninth weekend. Fielded 60-75 calls on an average on-call weekend.

Cedar Rapids,Ia

Responsible for developing and managing relationships with carriers and customers to ensure customers goals and requirements are met. Responsible for growing revenue, approving spot requests and obtaining rate agreements. Additional responsibilities include soliciting truck load and volume shipments, tracking shipments and resolving discrepancies and coordinating pickup and delivery schedules. Negotiated rates for service. Maintained customer relations and communicated with customers to solicit business and provide solutions to problems.

Iowa City, Iowa Area

Initial position as a Regional Freight Planner. Primary responsibilities were to ensure effective coordination (including maximizing service and cost performance) of inbound and outbound freight movements for all customer orders and manufactured inventory between the carrier and consignment locations. Mid 2001, transitioned into the National Team Planner role and was responsible for safe and cost effective routing of a 125 truck team fleet and associated team transit customer freight. From 2002 to early 2003 my role was Second Shift Supervisor. I was required to oversee all company operations from 3-11PM hours including: supervising all employees, coordinating any communication between regional terminals and the main terminal in Iowa City, ensuring all customer needs were met, and issues resolved. 2003-2004 Weekend Dispatch. Part of a six person team responsible for comprehensive needs of a three thousand truck fleet during weekend operations. Safety and compliance, customer satisfaction and freight tracking, load booking, all aspects of truck line operations during this period. 2004-2006 Customer Service Supervisor. ensuring daily operational requirements were met as well as actively assisting in issue resolution(s) occurring within the team and drivers. During that time, led weekly meetings with 18 direct reports, providing guidance and leadership. Developed relationships with external customers and worked in tandem with them to understand their processes and to ensure seamless communication with our team. Worked closely with internal customers: safety, regional planners, sales, fleet and maintenance to ensure cost effective, positive customer outcomes.

Ft. Bragg, Nc,

Paratrooper, 82nd Airborne. Kicker of doors, breaker of stuff, Emeritus.

Master Of Business Administration, - Leadership Concentration, W/Distinction

Bachelors Degree, Business Administration And Management. Minor: Human Resources Management, Summa Cum Laude

Activities and Societies: American Management Association - Member

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Phi Theta Kappa