● Managed implementations and process improvements for HR systems (iCIMS, ADP, Percipio) ensuring accurate data integrity and SOX compliance.● Performed system maintenance, including assisting in the review, testing and implementation of HR systems.● Created formal documentation for reoccurring processes, policies and tasks and developed user procedures and guidelines.● Created reports and dashboards for Executive meetings, HR team, cross-functional stakeholders and ongoing business decision needs.● Served as technical point of contact to resolve all system issues for both employees and vendors within 24 hours.● Conducted company-wide trainings and office hours for HR systems.● Partnered with People Operations to manage annual open enrollment and bonus memos.

● Provided white glove support to SVP level and above employees.● Troubleshot technical issues for remote and on-site employees within 24 hours of ticket submission, regularly exceeding SLA requirements.● Provided customer-focused IT orientation to new hires and prepared/shipped equipment prior to their first day.● Assisted with office closures by removing, shipping and transporting all on-site equipment to main offices.● Ensured the inventory room was adequately stocked, organized and prepared for incoming shipments.

● Managed, administered and troubleshot all systems across Tax, Law and Compliance teams.● Tested new updates and improvements using the development servers and UAT test scripts before pushing them live in Production.● Coordinated and configured remote pushed updates and install-packages with the Engineering team.● Assisted with server cloud migration by testing access as admin and end user using test scripts.

● Provided Technical support to over 500 employees.● Performed daily tasks, trouble shooting and maintenance using the ServiceNow ticketing system while also providing ad-hoc assistance to Help Desk.● Replicated and replaced Windows machines due for an upgrade to end-of-life cycle, using Snow Inventory and ServiceNow to track the asset.● Managed user accounts and security groups/permissions utilizing Active directory.● Provided additional ad-hoc assistance to Help Desk.