Darrell Barton Email & Phone Number

Maple Grove, MN

• Provided consultation and development for ecommerce iniative
• Developed technical requirements for production environment
• Established ecommerce sites for global product sales (customers in all 50 states & 10+ countries)
• Managed daily production and order fulfillment with significant y-o-y sales growth
• Supervised maintenance and operation of all production facility equipment and technology

Golden Valley, MN

• Provided Business Intelligence (BI) reporting to multiple IT service groups
• Collaborated with various groups to translate requirements into finished report solutions
• Developed Service Desk training and CI efforts using current technologies
• Edited technical documentation content to maintain accurate support knowledgebase
• Directed SOX auditing and testing to ensure Service Desk compliance

Golden Valley, MN

• Trained Mumbai, India, staff during transition to 24/7 global support structure
• Provided lead advanced application/system support for the Global Service Desk
• Partnered with technical and business teams to resolve challenges and add business value
• Recorded and edited training sessions for use in online learning environment
• Managed development of call stats data retrieval system using Tidal, SSIS, and SQL

Golden Valley, MN

• Created charter web-based knowledge base and support/training documentation repository
• Applied agile project management skills to develop and implement innovative new website
• Managed regular updates on project scope and timelines to stakeholders for all projects
• Provided 1st/2nd level lead troubleshooting expertise for global customer base
• Achieved Service Desk elite “World Class Rated” customer service standards

Golden Valley, MN

• Provided network and workstation administration and support
• Implemented disaster recovery, security, imaging, project management, & training services
• Transformed a local Help Desk into a world-class, global Service Desk

Overland Park, KS

• Managed company wide email integration project
• Provided network and workstation administration and support
• Authored and edited technical content for company use

Kansas City, MO

• Managed and supported regional general aviation conference
• Provided video recording and editing services for regional pilot video series
• Documented and filmed various historic and iconic events, including 1993 regional flooding and the relocation of the Air Force B2 stealth bomber squadron (509 BW) to Whiteman AFB

Bentonville, AR

• Managed all loss prevention and security matters for a district of 12 Walmart stores in Utah
• Investigated external and internal risks to protect company assets and resources
• Supervised four direct reports (in-store loss prevention associates)

Springfield, MO

• Provided criminal investigation intelligence & support to member law enforcement agencies
• Authored and edited articles for regional newsletter
• Maintained database of accurate intelligence on known criminals and their associations

Various

• Negotiated government supplier contracts for procurement of goods/services
• Managed supply logistics for field offices
• Documented and researched KGB personnel with state-of-the-art computer database
• Held Top Secret SCI (Sensitive Compartmented Information) security clearance
• Trained FBI, CIA, and State Dept students on surveillance and tradecraft
• Received CIA Exceptional Service Commendation