Darrell Barton Email & Phone Number

Osseo, Mn, Us

Maple Grove, Mn

• Provided consultation and development for ecommerce iniative• Developed technical requirements for production environment• Established ecommerce sites for global product sales (customers in all 50 states & 10+ countries)• Managed daily production and order fulfillment with significant y-o-y sales growth• Supervised maintenance and operation of all production facility equipment and technology

Golden Valley, Mn

• Provided Business Intelligence (BI) reporting to multiple IT service groups• Collaborated with various groups to translate requirements into finished report solutions• Developed Service Desk training and CI efforts using current technologies• Edited technical documentation content to maintain accurate support knowledgebase• Directed SOX auditing and testing to ensure Service Desk compliance

Golden Valley, Mn

• Trained Mumbai, India, staff during transition to 24/7 global support structure• Provided lead advanced application/system support for the Global Service Desk• Partnered with technical and business teams to resolve challenges and add business value• Recorded and edited training sessions for use in online learning environment• Managed development of call stats data retrieval system using Tidal, SSIS, and SQL

Golden Valley, Mn

• Created charter web-based knowledge base and support/training documentation repository• Applied agile project management skills to develop and implement innovative new website• Managed regular updates on project scope and timelines to stakeholders for all projects• Provided 1st/2nd level lead troubleshooting expertise for global customer base• Achieved Service Desk elite “World Class Rated” customer service standards

Golden Valley, Mn

• Provided network and workstation administration and support• Implemented disaster recovery, security, imaging, project management, & training services• Transformed a local Help Desk into a world-class, global Service Desk

Overland Park, Ks

• Managed company wide email integration project• Provided network and workstation administration and support• Authored and edited technical content for company use

Kansas City, Mo

• Managed and supported regional general aviation conference• Provided video recording and editing services for regional pilot video series• Documented and filmed various historic and iconic events, including 1993 regional flooding and the relocation of the Air Force B2 stealth bomber squadron (509 BW) to Whiteman AFB

Bentonville, Ar

• Managed all loss prevention and security matters for a district of 12 Walmart stores in Utah• Investigated external and internal risks to protect company assets and resources• Supervised four direct reports (in-store loss prevention associates)

Springfield, Mo

• Provided criminal investigation intelligence & support to member law enforcement agencies• Authored and edited articles for regional newsletter• Maintained database of accurate intelligence on known criminals and their associations

Various

• Negotiated government supplier contracts for procurement of goods/services• Managed supply logistics for field offices• Documented and researched KGB personnel with state-of-the-art computer database• Held Top Secret SCI (Sensitive Compartmented Information) security clearance• Trained FBI, CIA, and State Dept students on surveillance and tradecraft• Received CIA Exceptional Service Commendation