Family Entertainment Centers

• Full responsibility for the profit and loss of multiple locations. • Analyze raw collections data and perform complex data analysis to provide reports of earnings, payouts, and profitability of games.• Design game floor layouts to appeal to customer senses and increase revenue generated.• Select and Supervise contractors for major building renovations including HVAC upgrade, carpet replacement, Interior & Exterior Painting, ceiling tile replacement, electrical upgrades & the addition of Solar Power.• Work directly with credit processors, equipment providers & POS solutions providers to redesign, develop & implement a POS solution for deployment to multiple locations. • Work directly with the CFO & credit processors to monitor and assist with credit processing at multiple locations. • Supervise and develop management staff to monitor all activities related to the operation of the family entertainment center. This includes staffing, scheduling, employee performance and all other store related operations. • Monitor employee performance to identify developmental needs.• Monitor technician staff and provide feedback to technician manager to ensure 95% availability of games and attractions always.• Monitor and posts to the locations’ social media accounts to increase awareness and drive business to the locations. • Design and implement events to host at the locations to involve community members in company activities to increase profitability.

• Maintain Sarbanes-Oxley compliance.• Investigate and resolve credit disputes with customers.• Manage Commercial Builder and Contractor Account credit services.• Approve, maintain and manage the collection of all store accounts receivables.• Manage access control of money room.• Manage the balancing of store funds, and daily cash deposits.• Perform quarterly maintenance on Labor Management system.• Create, edit and post weekly schedule in the Labor Management system.• Weekly payroll processing.• Organize and approve daily business folder for management review. • Verify and approve store sales tax exempt accounts.• Monitor employee performance to identify developmental needs.

• Develop and Implement strategic plans to maximize sales and profits.• Customize company plan-o-grams to the needs of the specific store with a focus on creative sales building.• Manage interactions with outside vendors including verification and billing of merchandise with an execution of payment.• Develop short and long term staffing strategies based on assessment of store staffing needs, labor budget, and labor costs.• Coach employees to improve and maximize performance, commitment to the company, and commitment to quality and service.• Analyze and evaluate all operation reports and business reviews.• Develop plans to improve overall store performance.• Administer, monitor, and react to internal and external loss prevention programs and systems to protect store assets.

• Professionally ensure public safety and promptly respond to emergency situations.• Protect and secure bridges, tunnels, and ports owned by the City of Austin.• Create a safe environment for travelers, community members, and patrons.• Assist specialized units with apprehension and arrest of suspects.• Promote and uphold anti-terrorism tactics and techniques.• Use tact and professionalism in responding to citizen complaints and allegations.• Detain and transport apprehended perpetrators.• Provide detailed and honest court testimony to assist in prosecution procedures.• Perform uniformed and plainclothes details for various special events and occurrences.

• Monitored and evaluated store sales against company sales goals.• Conducted weekly and monthly media assessments for sales recognition.• Assisted other merchandise managers with planning, organization, and presentation of stores.• Administered hiring, training, performance reviews, and other human resources tasks.• Managed more than 65 sales associates during peak seasons.• Performed complex employee scheduling, payroll, and supply ordering and tracking.• Prepared bank deposits and reconciled receipts; Performed store opening and closing duties.• Audited district stores monthly to ensure compliance with corporate standards.• Enforced corporate policies and procedures.