Darrell Biggs Email & Phone Number

Memphis Tennessee

Direct the daily activities of the facility, including supervising teams, scheduling labor, and ensuring the safe maximization of over 600k square feet of storage.Maintain rigorous safety standards, resulting in zero recordable injuries within the workplace.Manage up to 70 distribution center supervisors, warehouse team members, customer service staff, and delivery drivers; Provided strategic direction, hands-on coaching, development, corrective action when needed, and evaluations for direct reports.Developed, trained staff on, and implemented an effective receiving and shipping operation, using lean techniques, resulting in decreased overtime hours.Increased customer satisfaction by decreasing timelines and improving quality control.Cross trained staff to ensure consistent work flow of a slim operation.Actively participates in product inventory, maintaining records, and writing daily reports to guarantee inventory efficiency, control, and security.Manage a four-driver distribution team, addressing all Vehicle Services Division and employee compliance issues.Increased communication with Purchasing and Sales Departments to maximize efficiencies.Processed payroll for employees and improved workforce productivity by performing regular audits.

Memphis, Tennessee

Promoted to coordinate all distribution services for a facility over 1.2M square feet including receiving, storing, shipping, handling returned and/or damaged goods, and maintenance ensuring customer requirements were consistently met.Trained, managed job assignments and labor schedules, and provided performance evaluations for up to 50 team members. Supported warehouse supervisors to achieve over 90% prescribed goals; Implemented a system to increase efficiency by monitoring units picked per hour and awarding the associate who achieved the highest number.Collaborated in budget preparation and revenue and account analyses with General Manager (GM) and VP of Operations.Drafted reports presented to the GM and VP of Operations, ensuring their accuracy and timely preparation.Audited operations and increased communication with other departments resulting in increased units per hour picked and decreased shipping errors.Ensured that customer orders were picked and shipped in a timely fashion and within the prescribed cost levels and defined service levels.