Recovered the network from a system wide crashStabilized and secured the network by updating the system hardware where possible. Restructured the user groups and policies on the server. Implemented a single supplier of air cards for the sales team laptop computers. Configured secure connectivity to the servers from sales sites by using vpn technology. Migrated all company computers to Microsoft XP operating system. Wired the 4 new sites and connected to the administrative branch using Sonic Wall vpns. Implemented VNC and rdp for remote administration, thus saving travel time expenses. Sonic Wall network intrusion prevention and detection was introduced to help secure the network. Implemented a server back-up plan using VERITAS, then Symantec back-up Exec programs. Implemented Symantec anti-virus software system wide, and was responsible for the Phone system and internet connections to all sites. Responsible for the network connectivity of security cameras. Rolled the network to server 2003. Set up a barcode inventory system using Wasp Inventory Control software was being done

Daily downloads of Federal Reserve bank audits on the mainframe, Running the daily updates for atm and electronic banking transfers of money. Coordinated all helpdesk calls for seven different branches, when calls could not be handled over the phone or through VNC, I visited the branch to give direct end user support. Implemented a tracking sheet for all cell phones making sure the calling plan they had was the most cost effective for the company. Made a spread sheet for all phone placement and punch down number on phone blocks. Programmed the phones for voice-mail and or forwarding. When necessary, toning out and re-punching phone lines on the phone blocks to activate the correct phone jack at the correct desk, thus saving the need for Pac-west to send a technician avoiding a charge for a service call. Made a spreadsheet for issuing and tracking all PDAs. Installed all software for the Palm Pilots insuring they functioned with the end users Outlook e-mail. Tracked all of the peripheral components in Track-it software. Configured all new computers with the bank software and installed them at their workstation. Became the administrator for all secured outside websites, adding and removing users accordingly. Using Active Directory I was responsible for adding and removing all users to the network, granting them access to programs and network shares as their access rights determined. Installed card locks configuring all the locks on the doors in the new administration facility, granting access to all users with slide cards.

Configured and placed new computers on the network expanding the network from a 50 to 300 user network. Helped migrate the network into an NT based network. We removed all Win 95 and 98 machines and upgraded them to NT 4.0 workstations. After the new machines were placed I stayed as helpdesk and desktop support. While there I developed a work order procedure using the calls from the helpdesk to shorten response time for desktop support Installed a full network with Cat- 5 wiring at new site making 33 drops for phone and network, complete from the patch panel to the jacks at the workstations. Daily duties included answering helpdesk calls, desktop support, and visiting 3 remote sites to maintain the network. Also placed HP network printers.