Operations Leadership & Business Strategy:• Guide day-to-day operations for a multi-region territory spanning 9 store locations, driving operational excellence through partnerships and process enhancement.• Lead a team of 15 direct employees and 110 hourly employees, overseeing staffing, training, and performance evaluation.• Play a pivotal role during the merger and acquisition of 7 new locations, seamlessly integrating operations.• Manage all aspects of the business, including… Show more Operations Leadership & Business Strategy:• Guide day-to-day operations for a multi-region territory spanning 9 store locations, driving operational excellence through partnerships and process enhancement.• Lead a team of 15 direct employees and 110 hourly employees, overseeing staffing, training, and performance evaluation.• Play a pivotal role during the merger and acquisition of 7 new locations, seamlessly integrating operations.• Manage all aspects of the business, including P&L, budgeting, regulatory compliance, inventory control, and franchise onboarding, achieving $25 million in annual revenue.Strategic Vision & Management:• Direct vendor relations, marketing initiatives, special promotions, and customer engagement.• Present financial reviews to the executive team, fostering transparent communication and informed decision-making.• Orchestrate vendor selection, SLAs, RFPs, and negotiations, optimizing partnerships.• Collaborate closely with the marketing team to devise pricing structures and develop effective marketing collateral.Performance Optimization & Growth:• Manage key performance indicators (KPIs) and all operational segments, ensuring exceptional overall performance.• Spearhead the advancement of service and product capabilities, driving innovation and customer satisfaction.• Formulate area profit plans and mentored Service Center Managers in revenue generation and cost control.• Implement EH&S initiatives and championed safety awareness.Sales & Fleet Management:• Cultivate partnerships with local businesses and schools, boosting sales and community engagement.• Oversee fleet management for business services, offering special pricing and enhancing service offerings.• Received training in Root Cause Analysis, enhancing problem-solving and decision-making abilities.• Consistently exceeded the $25 million top-line revenue target while surpassing sales.• Manage a diverse portfolio of 400+ SKUs. Show less