• Performed investigation and remediation for CVSS CVE. I then applied patches via change management.• Performing both internal and external security audits via ACME • Developed network resources and train new team members in essential security protocols, including Tier 1 support for end users.• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.• Experience troubleshooting integrated and interdependent computer systems.• Remotely support technicians and Engineers with various projects or issues.• Monitor and resolve work que tickets via Remedy, SimT, ServiceNow platforms.• Triage inbound incidents for/from partner teams.• Collaborate with internal stakeholders, and support of medium complexity as requested to Security Engineering, AWS Cloud Architect, Network Engineering, Security Risk Management and/or other IT teams.• Experience working on project(s) involving the implementation of solutions applying development life cycles.• Update Cisco switches, routers, access points and security cameras to resolve various issues.• Use Taka Linux system to configure/manage all desktops/thin clients and assigned url’s.• I support customers from multiple buildings in the region, as well as remote customers.• Ability to work and make decisions independently based on department and production objectives in a fast-paced Enterprise environment.• Service Management, Project Management, and Inventory Management skills• Procurement of all IT equipment and approved management request for onsite projects support.• I execute Model Change Management (MCM) to run Change Management (CM) of VLANS, IP address, cables, fiber and various audits on Cisco switches via IDF cabinets and MDF cabinets.• Use Clarity and propriety systems for Project Management for the Southern California region for visibility.• I perform audits for all the IDF cabinets, site security camera’s, Demarc and MDF controlled room via Change Management.

• I identified social media accounts and websites, build up a profile and then found all the evidence of malicious behavior of person of interest who is believed to be part of hacking group who attacked MSP. I gathered all pertinent info using OSINT tools.• Performed network and web application penetration testing using Burp Suite.• Tested security vulnerabilities using Kali Linux and Metasploitable2 via DVWA app (virtualbox home labs)• Experience with using vulnerability scanner Tenable (Nessus) application.• Use Wireshark to perform network scan, deep dives to map out the network and resolve issues.• Configured mobile phones, tablets, iPads, Windows 7/8/8.1/10/11 and Mac OS systems.• Operational knowledge of common networking solutions e.g., BGP, EIGRP, OSPF, Spanning-Tree, LACP, IPv4 Subnetting, IPv6, VRFs, Private VLANs, RBAC, Spine-and-Leaf.• Troubleshoot difficult IT problems without SOPs.• Experience in writing and modifying Powershell scripts. • Consultation, procurement, configuration, and migration from Windows 7 to Windows 10 NAS setup for a SOHO Church in Sacramento, CA.• Use Microsoft Office 2010/2013/2019, Webmail 2013/2016 and Office365 on Windows, Microsoft, and Apple platforms.• Experience writing and modifying batch and VBScript.• Knowledge of the OSI Seven Layer Model, TCP/IP four layer, IPv4, IPv6 and subnetting.• Setup and configure Windows Server 2018 & 2020 and created AD DS, DNS, DHCP, GPO, OU, user accounts with password, etc. via Oracle VirtualBox system.• Resolve client’s computer issues via phone, email, or SMS.• Experience installing and configuring Linux Distro’s.• Run multiple antivirus, anti-malware, and rootkits software to debug system.• Experience using Cisco packet tracer.• Teardown and replace/upgrade RAM, hard drive, motherboard, processor, laptop screen and bezel, etc.• Fixed client’s computers/laptops/tablets utilizing TeamViewer11 via remote.• Wrote Python scripts via Raspberry Pi.

• Trained IT Technicians in the field on how to setup mobile centers and sites in different cities and guided technicians remotely.• Installed and upgraded Cisco Aironet 3700 series 802.11ac Access Points throughout the building with CAT6 cabling.• Assisted in migration from Windows 7 Enterprise to Windows 10 Enterprise.• Built MS Access Database for Administration Department.Procurement and Accoutable Property.• I manage and maintain Avaya phone system supporting 350+ in-house port extensions.• Wiped and configured mobile phones for future deployments.• Reimaged laptops, setup TPM, BitLocker encryption & joined laptops to the SBA domain.• Utilize and support a hard drive encryption server-based system, such as Microsoft BitLocker.• Mass cloning and reimaged desktop and laptop hard drives using Lugicube OnmiClone 5Xi machine.• Logged each request and inquiries received into the ticketing system Unicenter.• Microsoft Office and other common applications, Group Policy, virtualization technologies, Avaya TTI, VoIP, VPN.• Map drive letters for end users so they can access shared drive servers in enterprise environment.• Assisted in the Linux Raspberry Pi Kiosk project via Raspbian OS for FOCW.• Setup and configure Microsoft Outlook 2010 and Office Webmail 2013 for backup.• Resolved network and various issues remotely via AT&T VPN Global Network Client for end users.• Changed passwords via MS 365 Active Directory.• Created user manuals, SOP and how to guides.• X-Port switching via TTI/DID using Avaya phones system for 1000+ users.• Created an excel spreadsheet to accurately track 350+ Avaya X-Port extensions, cubicle location and the current end user assigned to that extension in an enterprise environment.• Reset Avaya phone X-Port TTI voicemail for new hires and when end users forget their password.• Managed and maintained inventory and updated AMS inventory system.

• Performed UAT on system enhancements.• Experience writing and modifying batch and vbs script.• Setup, configured and managed user accounts in Microsoft Exchange via Microsoft Office 365 and Microsoft Office 2016 app desktop version.• Experience with management of network-based software license management tools.• Conducted Cisco WebEx live video streaming conferences for 850+ viewers.• Collaborated with vendor Development Group Inc. for Cisco products and network management.• Map drive letters for end users so they can access servers in small business environment.• Experience in writing and modifying power shell scripts. • Experience with computer networking and security, including VLAN management, firewalls, routing, VPN, monitoring, and vulnerability scanning. • Purchased and configured Microsoft Surface Laptop 2017 for leadership and staff.• Run ESET Remote Administrator anti-virus remotely for front end server.• Manage Windows Active Directory 2016 Server environments and technologies for 30+ remote and onsite users.• Regularly evaluated servers and successfully maintained uptime of 98%.• Monitored and updated user groups and permissions, using Windows Active Directory 2016.• Reduced email spam by using a Whitelisting and content filter for incoming emails via Office 365 Exchange.• Managed Linux CentOS via ERA Webmin back end serverd.• Used Google Analytics for CASBO website to run analysis on how often the webpages were visited.• Managed Cisco Unified Call Manager and sync/update end user’s information on the servers.• Renewed SSL certificates for 2 years via DigiCert (Symantek).• RDP into hypervisor to run updates for ESET ERA VM, WSUS and primary domain virtual machine to manually approve updates monthly.• Backblaze B2 Cloud Storage, used to backup Synology NAS RS815RP+.• Performed daily backups of CASBO network using Amazon Web Services S3. • Synology NAS RS815RP+ with iSCSI back end server for CASBO network daily running Apache.

Reimaging, installing and supporting software and applications on Windows devices.Resolved network and various issues remotely via phone using AT&T VPN Global Network Client for our end users working throughout the United States and its territories. Assists in the research and procurement of equipment, computer supplies and accessories.Loads and configures software packages such as operating systems, networking components, and office/technical applications.Mass deployment of 300 laptops, 300 laptop bags and 300 mice, chargers, and locks from California to Texas.Test fixes to ensure problem has been adequately resolved.Experience with Apple and Windows Operating Systems.Setup and configure Raspberry Pi project using Linux Distro Raspbian OS.Advanced knowledge of computer hardware, including desktops, laptops, tablets, smartphones (iPhone and Android), and networking equipment.Setup and configure laptops for deployment with Verizon mobile mifi attached for wireless internet connection for end users.Map drives letters for end users so they can access servers in enterprise environment.Reimaged ELA and TL laptops, setup bitlocker encryption & joined laptops to the SBA domain.Setup, configure and troubleshoot networked and local printers and scanners.Microsoft Office and other common applications, Group Policy, virtualization technologies, VoIP, VPN.Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests.Configure Microsoft Outlook 2010 and setup Office Webmail 2013 as a backup for end users.Provide solutions and work closely with end users to support day to day activities.Alert management to emerging trends in incidents.Setup training facilities for new hires classroom A, B and C at Field Operations Center West.Controlled inventory by moving items from on-site storage to warehouse and scanned into IRM Inventory Main Menu: IT Department Interface system via Mass Department Update.

Apply cash payments to Group and Individual Health Insurance and Ancillary accounts via Bank of America CashPro online system.Allocate/reconcile applied premium in HealthRules billing system. Handle billing related inquiries in SalesForce system from member services, sales coordinators, customers/payors, vendors and brokers. Resolve billing or commission related discrepancies. Educate external customers/payers on payment options, billing information and where to send payment.Provide requested reports and documents (invoices, payments, etc.).

Create an environment of intrinsic good will for the practice while providing optimum services to patients.Verify patient Insurances via Passport and various online insurance platforms.Responsible for medical office duties which includes: appointment scheduling, registration and cashier.Handling of multiline phones, call distribution, referrals, data entry and filing.Fix and maintain patient accounts via EMR Epic system.Fire and safety coordinator for my department and check fire extinguishers monthly.

Review expired accounts via Artiva and MS4 systems and communicate with the Insurances to promote timely payments.Maintain accurate records of past due account activity.Complete customer service calls in a timely manner as assigned.Follow all policies and procedures and adhere to all standards.Experience handling complex medical issues and litigated files for Workers Compensation.Contact Insurances for payment of Workers Compensation claims via phone or web.Log-on Bank of America via Health Logic system online to review payments via check and EOB/EOR.Experience with MediTech, MediTech Magic, HIE, Availity, SSI for UB04 modifications, Cerner systems. Knowledge of Federal and State regulations applicable to Government and Insurance Collections.

Modify patient’s billing accounts.Medi-Cal, Medicare, HMO and PPO billing experience.Enter patient information into their accounts via PharmMed.Verifies all client data for completeness and accuracy prior to billing cycle.Prepares all billing packets for Quality Review within 24 hours.Analyze and verify all dates of service and billed amounts.Send out all claims with corresponding documentation within seven days from releasing.Performs all other adjustments in a timely manner to reconcile accounts.Completes the unbilled reconciliation weekly.Type in CDM drug codes into patients accounts via MS-4.Enter billing units for Sutter Davis, Fort Sutter & Buehler infusion clinics/ICD9.Assumes additional billing responsibilities as workloads dictate to meet departmental goals.

Procurement of specialize drugs via Lawson from Amerisource Bergen and various drug manufactures.Ordered various drugs using 340B account. Procured materials via Lawson from Owens & Manor. Accoutable Property.Ordered all office supplies via Lawson from Office Depot. Return excessive drugs & materials to various companies to control inventory. Enter invoices and packing slips via Lawson for accounts payable. Performs all other adjustments in a timely manner to reconcile accounts.