General Manager
Apollo Park Lodge
Vail, Colorado
Responsible for the complete oversight of all operations of Apollo Park Lodge, a 50-condo lodging facility located in Vail, CO.• Oversight included daily operations, project and facilities management, customer care,marketing, contracting, planning, budgeting and accounting.• Hired, trained and managed a full-time staff. Trained front office staff on policies andprocedures, Resort Data Processing software, and customer service. Managedhousekeeping and maintenance staffs by closely monitoring performance and creatinginitiatives designed to improve quality of service.• Steadily increased gross annual revenues from $600K to $1.15M by identifying, projectmanaging and completing key capital improvements, contracting with tour operators toincrease group sales, cultivating our repeat guest business, improving overall customerservice and relations, and establishing more well-targeted marketing partners andInternet presence.• Identified and pursued multiple ways to lower overhead costs through purchasing andsupplier changes, contract negotiations, monitoring utility usages and implementingmore efficient capital improvements to grounds and facilities.• Worked closely with the Town of Vail’s Community Development, Design ReviewBoard, Inspectors and Public Works during numerous project management initiatives.Maintained a solid working relationship with the Vail Valley Chamber & Tourism Bureauas well as the Vail Chamber and Business Association.