Darrell Carter Email & Phone Number

Falls Church, Virginia, Us

- Monitors networks for the State of Alabama Schools & Libraries, providing support for network and software application issues- Creates and managed tickets for each user interaction, prioritizing based on severity- Acts as a liaison between the network engineering team and client points of contact, coordinating with external telecommunications and internet vendors to resolve outages within target timeframes- Routinely tests networks, documenting findings using PuTTY and running CMD scripts- Implements computer system requirements by analyzing system problems, designing solutions, and testing standards- Defines application problems by consulting with clients and evaluating procedures and processes- Closes tickets in a timely manner once outages are resolved and sites are back online and functioning properly

Huntsville, Al, Us

- Provided administrative support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory- Managed Microsoft 365 product licensing and subscription configurations, ensuring compliance and cost efficiency for clients- Managed client onboarding and policy implementation within Azure and O365 in GCC & GCCH environments- Delivered remote support for IPSEC & SSL VPN, Remote Desktop Services, and other access solutions- Led service desk operations as Evening Queue Manager, prioritizing tickets and ensuring efficient workload distribution- Responded to system alerts via RMM tools, addressing incidents through ticket management systems- Performed customer risk and health assessments to evaluate the overall health of Microsoft-based environments, identifying areas for improvement- Conducted Office Suite installations and configurations, providing troubleshooting support for end-users on a wide range of Microsoft applications- Assisted users with compliance issues in Intune, ensuring all devices adhered to GCC/GCCH policies and guidelines, including Multi-Factor Authentication, BitLocker encryption, and other security configurations

Falls Church, Va, Us

- Performed configuration services for information security and Defense Federal Acquisition regulations- Prepared network diagrams as part of system architecture and security planning- Performed user account creation and deletion, ensuring compliance with security policies- Performed security updates and patch management to ensure systems are up to date and secure- Performed server operating system updates when required, maintaining system stability and security- Provided server administration for both physical and virtual machines, ensuring optimal performance- Performed administration of in-scope services tickets, managing and resolving service-related issues- Attended weekly scrum meetings to provide status updates (including relevant documents and system reports) to the customer's project manager

Reston, Virginia, Us

- Assists users with migrating from Dynetics platform to Leidos while refreshing Dynetics machines to new Leidos systems- Utilizes McAfee ePO console and Active Directory to add new users to the appropriate groups and organizations- Provides support for break/fix issues post-migration using remote connectivity tools such as BOMGAR and RDP- Assists in the setup and management of the imaging department network, utilizing LAN/WAN connections- Handles the imaging of user machines via the PXE boot process- Ensures users understand VPN functionality and explains network security procedures to ensure compliance

Baton Rouge, Louisiana, Us

- Provides end-user support for computer, mobile devices, and printers, including break/fix services at the specific NASA center- Assists with hardware and software installation and removal, data transfers, and restoration of end-user devices to full operability following incidents involving unstable hardware, lost or damaged equipment, or degraded performance- Configures software loads and restores or transfers user data to replacement devices- Updates software versions, applying patches and new installations to close security loopholes and ensure user protection- Researches, documents, and escalates support cases to higher levels of support when unable to resolve issues with available resources

Basking Ridge, Nj, Us

- Applied critical thinking skills to resolve customer technical issues effectively- Provided service support for Voice, Data, and Video services and features within fiber and/or copper networks- Performed analysis and isolation of trouble conditions, creating and sorting trouble reports- Communicated clearly and professionally, delivering technical and industry information tailored to the audience- Managed a high volume of inbound and outbound accounts, providing excellent customer service, multitasking, and toggling between different systems to resolve billing inquiries- Opened follow-up tickets to ensure that resolutions addressed any potential future issues- Took responsibility for customer issues, using strong decision-making skills to resolve problems efficiently

Basking Ridge, Nj, Us

Bachelor Of Science - Bs, Information Systems (Software Engineering Mgmnt.)

Associate Of Science - As, Information Systems (Software Engineering Mgmnt.)