Darrell Carter Email and Phone Number
System Administrator II DataCenter|VMWare|CyberSecurity|Security+|ScrumMaster|ITIL4|NetworkOps|CiscoServer|Windows Admin|Microsoft O365 & Azure at
@
General Dynamics Information Technology
Darrell Carter's Location
Huntsville-Decatur-Albertville Area, United States, United States
Darrell Carter's Contact Details
Darrell Carter work email
- Valid
- Valid
- Valid
Darrell Carter personal email
n/a
About Darrell Carter
Experienced Technical Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Customer Service, Technical Support, Help Desk Implementation, Technical Assistance, and Team Building. Strong information technology professional with a Bachelor of Science - BS focused in Software Engineering Management from Strayer University.
Darrell Carter's Current Company Details
General Dynamics Information Technology
View
System Administrator II DataCenter|VMWare|CyberSecurity|Security+|ScrumMaster|ITIL4|NetworkOps|CiscoServer|Windows Admin|Microsoft O365 & Azure
Darrell Carter Work Experience Details
-
Network Operations Center Technician IiGeneral Dynamics Information Technology Sep 2021 - PresentFalls Church, Virginia, Us- Monitors networks for the State of Alabama Schools & Libraries, providing support for network and software application issues- Creates and managed tickets for each user interaction, prioritizing based on severity- Acts as a liaison between the network engineering team and client points of contact, coordinating with external telecommunications and internet vendors to resolve outages within target timeframes- Routinely tests networks, documenting findings using PuTTY and running CMD scripts- Implements computer system requirements by analyzing system problems, designing solutions, and testing standards- Defines application problems by consulting with clients and evaluating procedures and processes- Closes tickets in a timely manner once outages are resolved and sites are back online and functioning properly
-
AnalystSummit 7 Mar 2022 - Aug 2024Huntsville, Al, Us- Provided administrative support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory- Managed Microsoft 365 product licensing and subscription configurations, ensuring compliance and cost efficiency for clients- Managed client onboarding and policy implementation within Azure and O365 in GCC & GCCH environments- Delivered remote support for IPSEC & SSL VPN, Remote Desktop Services, and other access solutions- Led service desk operations as Evening Queue Manager, prioritizing tickets and ensuring efficient workload distribution- Responded to system alerts via RMM tools, addressing incidents through ticket management systems- Performed customer risk and health assessments to evaluate the overall health of Microsoft-based environments, identifying areas for improvement- Conducted Office Suite installations and configurations, providing troubleshooting support for end-users on a wide range of Microsoft applications- Assisted users with compliance issues in Intune, ensuring all devices adhered to GCC/GCCH policies and guidelines, including Multi-Factor Authentication, BitLocker encryption, and other security configurations -
System Administrator IiNorthrop Grumman Jun 2022 - May 2023Falls Church, Va, Us- Performed configuration services for information security and Defense Federal Acquisition regulations- Prepared network diagrams as part of system architecture and security planning- Performed user account creation and deletion, ensuring compliance with security policies- Performed security updates and patch management to ensure systems are up to date and secure- Performed server operating system updates when required, maintaining system stability and security- Provided server administration for both physical and virtual machines, ensuring optimal performance- Performed administration of in-scope services tickets, managing and resolving service-related issues- Attended weekly scrum meetings to provide status updates (including relevant documents and system reports) to the customer's project manager -
Endpoint Migration TechnicianLeidos Aug 2021 - May 2022Reston, Virginia, Us- Assists users with migrating from Dynetics platform to Leidos while refreshing Dynetics machines to new Leidos systems- Utilizes McAfee ePO console and Active Directory to add new users to the appropriate groups and organizations- Provides support for break/fix issues post-migration using remote connectivity tools such as BOMGAR and RDP- Assists in the setup and management of the imaging department network, utilizing LAN/WAN connections- Handles the imaging of user machines via the PXE boot process- Ensures users understand VPN functionality and explains network security procedures to ensure compliance -
Tier Ii Help Desk TechnicianEmco Technologies Aug 2019 - Apr 2021Baton Rouge, Louisiana, Us- Provides end-user support for computer, mobile devices, and printers, including break/fix services at the specific NASA center- Assists with hardware and software installation and removal, data transfers, and restoration of end-user devices to full operability following incidents involving unstable hardware, lost or damaged equipment, or degraded performance- Configures software loads and restores or transfers user data to replacement devices- Updates software versions, applying patches and new installations to close security loopholes and ensure user protection- Researches, documents, and escalates support cases to higher levels of support when unable to resolve issues with available resources -
Technical SpecialistVerizon Dec 2014 - Aug 2019Basking Ridge, Nj, Us- Applied critical thinking skills to resolve customer technical issues effectively- Provided service support for Voice, Data, and Video services and features within fiber and/or copper networks- Performed analysis and isolation of trouble conditions, creating and sorting trouble reports- Communicated clearly and professionally, delivering technical and industry information tailored to the audience- Managed a high volume of inbound and outbound accounts, providing excellent customer service, multitasking, and toggling between different systems to resolve billing inquiries- Opened follow-up tickets to ensure that resolutions addressed any potential future issues- Took responsibility for customer issues, using strong decision-making skills to resolve problems efficiently -
Customer Care AdvocateVerizon Jun 2014 - Dec 2014Basking Ridge, Nj, Us
Darrell Carter Education Details
-
Strayer UniversityInformation Systems (Software Engineering Mgmnt.) -
Strayer UniversityInformation Systems (Software Engineering Mgmnt.)
Frequently Asked Questions about Darrell Carter
What company does Darrell Carter work for?
Darrell Carter works for General Dynamics Information Technology
What is Darrell Carter's role at the current company?
Darrell Carter's current role is System Administrator II DataCenter|VMWare|CyberSecurity|Security+|ScrumMaster|ITIL4|NetworkOps|CiscoServer|Windows Admin|Microsoft O365 & Azure.
What is Darrell Carter's email address?
Darrell Carter's email address is dc****@****asa.gov
What schools did Darrell Carter attend?
Darrell Carter attended Strayer University, Strayer University.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial