Serving buyers and sellers in residential real estate in Alamance and Guilford Counties.

Worked in Field Service for 25 years. Had an office in Greensboro for many years, but ultimately ended up with a home office. Job was a heavy travel job. Customers were spread out all over the world. Was primarily asked to focus on eastern parts of the US.Always considered his job purpose as "a satisfied customer within the framework of company policy". Installed new equipment, applied preventive maintenance procedures to the same, supported/repaired the equipment over the phone and on-site, trained the customers, de-installed and moved equipment, calibrated equipment, etc. These services were warranty cases, pay by the hour cases, and contractual obligations large and small. Over his 25 years, he spent most of his time as a Lead/Senior Engineer for other Engineers within the group. Along with that came several Management like duties. Those included, but were not limited to, scheduling of work and being a sounding box for questions around the technical/administrative needs of others. Darrell built sound and focused relationships with his customers. Several are friends of his till this day, and he remains in contact with many of them. Relationship building is definitely a strength.In addition to all the technical support work, Darrell also had a role in the development and implementation of computer based record keeping for on-site activity and in any general activity time and task type recording for the engineers. Paperwork was eliminated. Another role was to help develop and implement a computer based telephone support system where all communication was electronically kept. In his early years in the company, he also helped develop technical training courses and documentation for some of the products.Darrell spent a year at a major commercial customer reducing their annual maintenance costs from $500K to $150K the first year after his support. His services were requested at any cost, and it was delivered.

This was a resistor network manufacturing facility in Greensboro, NC. Darrell was a part of the test equipment support team. His job was to keep the production equipment running at it's highest levels. There were many manufacturers and types of equipment. Lasers, sorters, testers, etc.. Among those manufacturers was Teradyne Inc., a future employer.

Darrell had several people working for him. Random samples were taken and tested of all the components used in building the electronic control systems for the gas pumps manufactured by Gilbarco. This was an electronic division of Exxon. He also wrote a lot of the programs needed to test these components on the various types of testers.