Darrell C. Email & Phone Number

Fort Worth, Tx, Us

Performs complex to advanced contract management work with information tech-nology programs involving contract development, procurement, and management. Provide innovative and continuous improvement of processes for managing and implementing acquisitions while supporting the mission and ensuring compliance with applicable laws. Plans, develops, and aids pre-solicitation program descrip-tions, performance requirements, and development of Request for Offers (RFO) and Request for Proposals (RFP). Facilitates and coordinates with the team to develop and implement processes, timelines, statements of work, evaluation plans, scoring instruments, funding availability and contract procurement and de-velopment. Participates in the evaluation, negotiation, and acceptance of con-tracts. Monitors contract terms and performance to assess compliance with con-tractual obligations. Provides advanced technical knowledge related to contract management and vendor performance. Facilitates amendments to contracts within established guidelines. Follows all applicable contracting and procurement practices to ensure quality of deliverables. Develops and manage contract-related budgets, validation, cost estimates and projections.

Dallas-Fort Worth Metroplex

Oversee the daily operation of multi-site locations within the portfolio according to their contractual requirements to maintain client satisfaction.Conduct routine visits to assigned locations to ensure proper operating procedures and identify all existing and potential operational problems.Maintain cutting-edge innovation by using SP+’s suite of technology.Support team and client by providing solutions during "off-duty hours."Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Ensure proper and timely revenue reporting and daily deposit procedures are followed and manage P&L (Profit and Loss Statement). Develop, staff (hire), train, and supervise a team of employees at all locations within the Portfolio.

Dallas-Fort Worth Metroplex

Manage 9 International Carriers airport terminal services (above the wing, belowthe wing, cabin cleaning, cargo logistics and anti-ice ops) and ensure WFS’scompany’s business objectives are met. I have a complete and thoroughknowledge of the appropriate station contracts, and work closely with ourcustomers to implement service agreement performance metrics (SLA’s) as outlinedwhen needed. Utilize data to provide action plans and solutions within theoperation. Participate in the Station Auditing and Internal Evaluation Process (IEP)to ensure continuous improvement in Ground/Passenger Operations. Facilitate thedevelopment and implementation of the annual budget, financial forecasts andother business goals, and lead third party management to ensure budget goals areachieved. Plan and arrange the most effective use of resources by formulating andanalyzing equipment and staff work schedules.

Dallas-Fort Worth Metroplex

Managed 10 airport locations and ensured company's business objectives are met. Accessed and analyzed financial needs and crafted budget strategies while updating changes to station economics. Planned and arranged most effective use of resources by formulating and analyzing equipment and staff work schedules. Assisted in team recruitment and oversaw on-job training while assigning team leadership roles and coaching efficiently. Supervised and maintained client relationships and responded to service requests. Ensured customer satisfaction by finalizing and strategizing operational plans for new or current market start-ups. Oversaw operations safety and implemented plans to reduce re-occurrence of similar claims.

Dallas-Fort Worth Metroplex

Oversaw station operations including customer service and GSE maintenance. Supervised and generated budget for station and ensured accurate on time billing submission. Directed managers and support staff while overseeing schedules and adequate staffing for operations. Supervised hiring and training of staffs and advocated airline safety regulations.• Awarded company highest achievement the Karen Hampton Award thrice during tenure.

Houston, Texas, United States

Oversaw station operations including customer service and GSE maintenance. Supervised and generated budget for station and ensured accurate on time billing submission. Directed managers and support staff while overseeing schedules and adequate staffing for operations. Supervised hiring and training of staffs and advocated airline safety regulations.• Awarded company highest achievement the Karen Hampton Award twice during tenure.

Atlanta, Georgia, United States

Houston, Texas, United States

Hired ideal frontline employees and providing them with the proper training and tools to perform at their best. Maintained the bottom line through facility marketing, cash control procedures and safe money handling practices. Partnered with key stakeholders who support the overall customer experience by communicating, collaborating and coordinating to maintain the best facilities for the customer. Maintained an ongoing cooperative partnership with tenants. Developed direct reports quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as needed. Engaged daily with all tenants, including property leasing managers, to provide tenants with proper service for total customer satisfaction. Monitored maintenance of the facility to ensure that it is clean and supported according to company policies and procedures. Monitored office audits of daily cashier reports to ensure that proper sales totals are reported and recorded on time and to keep security vigilance over possible employee theft and/or inefficiencies. Managed general accounting duties such as accounts payable, payroll, petty cash, and budgeting. Recommended and implemented plans or programs to improve safety of operations to prevent the occurrence or re-occurrence of similar claims.• Achieved the exemplary mark of zero accidents and customer complaints.• Efficiently budgeted operations and increased business accounts from two to seven accounts that resulted in profitable bottom line.

Houston, Texas Area

Directed airport loading and unloading ground operations according to plan. Documented weight balance, customer baggage, air freight, mail and, company materials records accurately. Administered mishandling or discrepancies and corrected routine errors while efficiently delivering air cargos. Oversaw cleaning and servicing of lavatories and ensured proper disposal of contents according to established procedures. Operated motorized equipment and completed paperwork related to assignments while updating information in company's system. Conducted employee evaluations according to company guidelines.• Achieved the mark of zero accidents during ground operations.

Atlanta, Georgia, United States

Participated in the decision process with OCC management of determining flight cancellations, passenger protection, and local station impact during irregularities. Responsible for identifying disruptions, developing solutions and overseeing implementation strategies for Airport Customer Service, Reservations Operations Control, and Pricing and Revenue Management. Accountable in the communication of major operational irregularities with appropriate corporate, regional and local station management. Prepared daily divisional reports for senior executive management while constantly performing as the central point of communication for ACS during irregularities. Provided outlook for current day and summary of previous day's operation. In charge of activating the ACS Emergency Response Plan in the event of an aircraft accident.

Atlanta, Georgia, United States

Houston, Texas, United States

Responsible for coordinating and supervising the daily operations of the Delta station. Accountable for overseeing and coordinating the operational performance for on-time departures (D-Zero), safety, security, customer service delivery and other key performance indicators. Monitored maintenance inspections for on-going new terminal construction and project oversight for Delta interest. Served as an operational liaison between Delta Air Lines, Inc. and all contracted business partners within the Houston Hobby Airport. Observe for at risk behaviors through daily safety observations. Ensured daily Delta Air Lines, Inc. is in contractual compliance for all airport activities. Managed payroll and was the scheduling administrator for ensuring all Delta policies and procedures related to payroll and work assignments are adhered to. Eased the implementation and acceptance of change in the workplace. Collaborated with the Station Manager to ensure Delta Air Lines, Inc. at Houston Hobby Airport is operating within our annual airport operating budget. Ensured compliance with local state and federal regulations and mandates.

Education record

Network System Management

Computer Systems Networking And Telecommunications