• Lead and manage the startup and implementation of new locations to include the installation and setup of phone systems, printer configurations, user profiles, servers, routers, switches, and wifi network• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations• Install, configure and maintain Shoretel phone system• Perform data backups and disaster recovery operations• Diagnose, troubleshoot, and resolve hardware, software, or other network and system malfunctions• Plan, coordinate, and implement network security measures to protect data, software, and hardware• Configure and administer Meraki MDM & Adaxes Active Directory management

• Spearheaded the planning and executing of special network and transport service projects• Monitored and enforced network and transport service security, integrity and business continuity controls• Installed, preserved, and serviced IP network and transport services hardware & software for 200+ Cisco and Brocade devices• Directed the configuration of network change requests• Conducted the creation and modification of new and existing network interfaces

• Supervised customer support for all network aspects of the organizational wide system• Administered installation efforts to meet 100% compliance requirements• Directed 2,000 computer and hardware relocations• Instructed personnel on software features and operation

• Spearheaded customer support for the Department of Defense network and movement of 75+ personal computers and printers on military bases nationwide• Traveled nationwide conducting support for DOD warehouses

• Trained Air Force technicians and foreign national military members on hardware and software implementations• Led efforts to organize and train the first military base to use and test new software before releasing Air Force wide• Directed the Air Force Base Remedy Ticket system

• Guided the Enterprise Service Desk’s workflow, the main helpdesk of the United States Air Force, and ensured ticket response was timely and satisfactory• Trained technicians on ticket documentation and escalation process• Directed end-user support for the Air Force Network • Installed software, printer drivers, antivirus software/updates, software patches, and vendor supplied service packs while maintaining computers for Air Force users worldwide

• Delivered product to clients on four company sales routes• Implemented new client sales while counseling 200+ client accounts • Repaired and maintained draft equipment at client locations• Responded to crisis calls and emergency situations needing immediate attention

• Worked in crisis management, with responsibilities to include Search and Rescue, Maritime Law Enforcement, Environmental Protection, Port Security and Military Readiness • Conducted boarding of vessels and security patrols to ensure and enforce compliance with laws and regulations• Instructed Coast Guard personnel on safety and the use of weapons, ammunition, and pyrotechnics• Managed the inventory and issuing of ammunition, weapons and supply of law enforcement gear