• Responsible for leading a team of 4 team leads to support 25 technicians who provide support for 4500 users for over 100 client networks.• Manage the flow of day-to-day operations within the NOC.• Crafting an exceptional client experience from ticket creation to resolution.• Ensured ticket flow to available and appropriately skilled technicians, navigating a rotating 24/7 schedule.• Responsible for helping create the budget and improving service gross margins for the service teams with a target of 50%.• Responsible for leading team of 11 support technicians who provide support for 700 users for over 60 client networks.• Manage the flow of day-to-day operations within the NOC.• Provided outstanding customer service from ticket creation to resolution.• Ensured ticket flow to available and appropriately skilled technicians, navigating a rotating 24/7 schedule.

Stocking Shelves, building displays; maintaining displays; organizing back stock; rotating product

Served as a Health Care NCO in the Family Medicine Clinic of a 231 bed Army Medical Center, Supervised three soldiers and two civilian Nursing Assistants (NA); Supervised and assisted patient care; assisted staff physicians with routine examinations and minor surgical procedures; Assisted nursing staff with the management of a monthly patient census of 3300 beneficiaries; ensured required medical supplies and equipment valued at $775,000 was readily available; Assisted in strict accountability and operational readiness of supply room equipment valued at over $11,000 with zero deficiencies; prepared and conducted medical procedures for providers, monitored the operational status of emergency equipment daily; Always accepted the responsibilities of my Soldiers; Served as Emergency Care Sergeant for the 1st Squadron 11th Armored Cavalry Regiment consisting of 700 Soldiers; Conducted full spectrum operations in support of Deployment Readiness; Handled MEDPROS and same day clinic for over 80 soldiers while assigned as C Troop Medical NCOIC; Managed over $100,000 worth of equipment; ensured C Troop’s Operational Readiness rate was always above 90%; Assisted in training over 3,000 Soldiers during NTC Rotational Operations; Lead eight soldiers a Team Leader in the PRMC/TAMC Ceremonial Platoon for 27 months; preformed 378 flag privileges and participated in 7 events; Consistently provided support for approximately 12,150 in 25th Infantry Division during Soldier Readiness Program; ensured medical readiness for over 5,000 Soldiers a week; Served as Supply Sergeant during Operation Key Resolve in Korea in support of the150th Medical Care Detachment; organized and distributed Class XIII for three unitscompleted Range Safety Officer Course; instructed 125 TAMC students of the course of five MEDIC Validation courses with a 100% pass rate; Helped developed Clinical Skills and Validations Training program covering 16 tasks which allowed medics to operate above previous skill sets