As the Fixed Operations Director at NH Performance Concepts, I oversee the operations and performance of a professional parts and service consulting company that provides solutions for automotive dealerships and independent repair shops. I have more than 35 years of experience in the automotive industry, ranging from technician to executive level management. I am also an ASE Certified Master Technician and Service Consultant, demonstrating my technical knowledge and skills.My core competencies include customer service, employee relations, financial management, and process improvement. I have a proven track record of increasing customer satisfaction, retention, and loyalty, as well as leading and motivating teams to achieve excellence and efficiency. I have worked with exclusive high-line dealer groups, such as Lyon-Waugh Auto Group, where I was responsible for delivering a premier level of service to our clients and cultivating long-term relationships. My mission is to continue my progression to become a General Manager and eventually own or have a financial interest in a successful dealership. I am passionate about working outside the box and being the best in the business.
Listed skills include Automotive Aftermarket, Automotive, Automobile, Profit, and 30 others.