Darrell Graves Email & Phone Number

Duluth, Ga, Us

Cumming, Georgia, United States

To manage IT-related vendor coordination for construction company projects, including new dealership builds, overseeing tech operations, and ensuring smooth integration of IT systems while communicating project status updates, milestones, and issues to stakeholders, ensuring transparency and alignment with project objectives.

Atlanta, Georgia, United States

As a Project Engineer, my responsibilities required skilled waterfall methodologies to manage Microsoft 365, Intune application package deployment and projects involving the management of a 200+ server VMware infrastructure. Tracking project modifications using Jira and ServiceNow for design, deployment, and maintenance of virtual environments for 500+ global employees. Management of AWS environment for numerous virtual workspaces. Other duties include the implementation of a SSL cert management strategy to ensure that SSL certificates are properly integrated into the overall security architecture of the organization and properly configured.

Norcross, Georgia, United States

Agile environment requiring essential roadmapping strategy skills. Responsibilities include arrangement planning for the transportation management team. I planned road mapping sessions with the product owners of the transportation management division for sprint grooming sessions. I prioritize and refine product backlog items using waterfall methodologies for the transportation management team. I Hosted sprint grooming sessions to further develop project timelines and outlined those using ServiceNow. I managed daily standup calls to assist in tracking team progress with user-stories while providing assistance to support the software development team's successful shift from a waterfall approach to an agile methodology.

Atlanta Metropolitan Area

Responsible for implementing Agile and traditional waterfall methodologies to implement newly acquired technical business projects and solutions. Working with product owners, stakeholders and technical team members to map, analyze and document all business processes using Jira, ServiceNow and Confluence.

Alpharetta, Georgia

To identify, qualify and resolve complex Datacenter solutions for customers using HPE OneView and Virtual Connect. As a Level II OneView solution Engineer I am responsible for leading customers to resolution, identify and minimize potential roadblocks like outdated hardware to helping customers successfully realize their business potential. I perform deep technical analysis, risk assessments and tuning advice to enterprise customers before, during and after migrating on premise servers into our HPE OneView cloud appliance.

Alpharetta Ga

Supporting with global customers to provide technical leadership while offering suggestions for improvement and feedback on product usability to an internal project team of developers.• Analyze data and provide technical insight• Lead and participate in internal projects.• Web development technologies - HTML, Jscript, CSS, Java, debugging

Greater Atlanta Area

· Work closely with the SDM to implement and release code to clients.· Conduct regular meetings with the SDM to review immediate and long‐term customer needs.· Perform ongoing QA of the customer’s documentation and over all environment to ensure timely resolutions.· Manage and track both internal and external case study's to ensure their timely resolution.· Advise clients of any technical updates and product releases related to their account.· Escalation point for client networks.· Perform weekly and monthly visits to ensure clients environments are performing optimally and to ensure CDI as a whole is performing its job efficiently as project manager and effectively maintain service levels.· Work with clients to define the scope of a given project.· Clarify a client's system specifications; understand their work practices and the nature of their business.· Define software, hardware and network requirements.· Analyze IT requirements within companies and give independent and objective advice on their use.· Develop agreed upon solutions and implement new systems.· Present solutions in written or oral reports.· Help clients with change‐management activities.· Assist in purchasing systems where appropriate.· Design, test, install and monitor new systems.· Prepare documentation and present progress reports to program managers or SDM’s.

· Work closely with the SDM to implement and release code to clients.· Conduct regular meetings with the SDM to review immediate and long‐term customer needs.· Perform ongoing QA of the customer’s documentation and over all environment to ensure timely resolutions.· Manage and track both internal and external case study's to ensure their timely resolution.· Advise clients of any technical updates and product releases related to their account.· Escalation point for client networks.· Perform weekly and monthly visits to ensure clients environments are performing optimally and to ensure CDI as a whole is performing its job efficiently as project manager and effectively maintain service levels.· Work with clients to define the scope of a given project.· Clarify a client's system specifications; understand their work practices and the nature of their business.· Define software, hardware and network requirements.· Analyze IT requirements within companies and give independent and objective advice on their use.· Develop agreed upon solutions and implement new systems.· Present solutions in written or oral reports.· Help clients with change‐management activities.· Assist in purchasing systems where appropriate.· Design, test, install and monitor new systems.· Prepare documentation and present progress reports to program managers or SDM’s.

Atlanta, Ga

Primarily responsible for the Windows 2000/2007 server migration to Windows 2012 while providing Active Directory and Exchange Server environment support for more than 280 global sites throughout U.S. and Canada. Additional duties include the migration of user data for over 7500 user accounts, replacing outdated hardware and upgrading all Windows XP operating systems with Windows7.

Alpharetta Ga

Responsible for developing and implementing software solutions, coordinating applications across enterprises and evaluating existing components or systems to determine integration requirements to ensure final solutions meet organizational needs. As a System Integration Engineer, I drive software integration initiatives to meet the needs of Windows Embedded customers. On a range of diverse projects for various business assignments my background has demonstrated the ability to develop embedded operating systems that include integrated 3rd-party software with custom-built solutions. I have experience coordinating team efforts through tasks, milestones, and objective tracking with performance metrics to see a product go from vision, proof of concept, production build, to delivery of a product for distribution.I am skilled in design, implementation and integration of WES2009, WES7, and WES8 configurations for complex client needs such as POS-Ready devices in varying network environments where routers, hubs, bridges, switch and networking protocol knowledge are necessary. I have lead project teams on large-scale installations of Windows Embedded OS development projects. While I am I excited to work with existing infrastructures I often design embedded systems on an as needed basis with cutting-edge computer technology. Typical projects involve manual installation of rack-mounted servers, OS configuration, testing and troubleshooting on Windows 2012 server hardware.

Duluth, Ga

• Gather and analyze information, formulate and test hypothesis • Coordinate problem resolution activities with other organizations • Review all problem logs, identifying recurring problems • Document status of projects and open issues on a weekly basis and keep customer updated on issue status • Required to follow up on issues and process independently • Work with software product developers to assess product alterations, contribute to long term solutions, & improve design quality.

Duluth, Ga

System admin duties consisted of developing, maintaining, and monitoring Local Area Network issues regarding TCP/IP issues for all Windows Servers including SMS Server application packaging for L.A.Network distribution points. Daily activities consisted of monitoring, planning, and coordinating the distribution of 100 HP Thin clients and installation of software and service packs for 7 Windows Servers. Additional responsibilities include the installation and troubleshooting of several server applications including the maintenance of Citrix program neighborhoods and the deployment of Citrix applications in a production environment. In addition I was in charge of the build out of WIN ‘03, ‘07 Citrix Server installation, implementation, and the support of large scale Citrix/Windows environments for remote and local users while monitoring the load balance of multiple Citrix farm environments and desktop configuration changes.

Alpharetta, Ga

As Project Manager my duties consisted of organizing meetings to gather existing infrastructure details and report those findings back to upper management. To further illustrate the relationship between current and future growth, my job was to represent a detailed plan that would meet and exceed the expectations of the project outline while insuring the needs of both parties were in alignment with modern standards. Additional responsibilities include tracking IT projects from start to finish, managing Thin Client users in a campus environment while tracking and reporting project progress of issues and budget.As Systems Engineer additional responsibilities were as follows: Providing support for over 80 Windows servers in Atlanta, GA. Trend Micro virus protection on Windows Servers supported sales reps in the retail chain at VZW for Ten (10) plus years installing, troubleshooting and patching servers behind firewall protection ensuring a secure network environment. Additional responsibilities include tuning Windows Servers by monitoring, improving memory allocation, CPU processor throttling, network traffic bottlenecks and using PERFMON to identify potential security holes. Managing communications with clients, users, teams and contractors for the improvement of a local Blackberry Server (Window Platform) for the South East Region. Successfully designing, implementing, and managing in-house project of Thin Client network infrastructure, supporting 800 local users and 150 remote users, including administration and management of group policies, Active Directory Services, firewalls, Exchange e-mail systems, HP and Dell Thin clients while resolving and providing documentation of time-critical problems based on results.

Bachelor Of Applied Science - Basc

Education record