As an innovative IT leader with over 20 years of experience in spearheading IT support initiatives, I am committed to driving operational excellence and fostering team growth. My career has taken me through various leadership roles where I’ve consistently demonstrated a tireless work ethic and a dedication to professional growth, managing complex IT environments and leading cross-functional teams to success.My journey in IT leadership has included significant roles at organizations like Sprouts Farmers Market, ASU Preparatory Academy, Arizona State University and the University of Arizona. At Sprouts, I manage a team of 8 technicians across 3 functional groups, implementing ITIL and Scrum-based practices to optimize problem resolution and enhance service delivery. This hands-on experience has equipped me with a deep understanding of IT infrastructure, application management, and user support, all critical for ensuring seamless day-to-day operations.With a solid foundation in Microsoft systems, and network management, I excel in identifying opportunities for process improvements and driving them to fruition. My technical expertise extends to Microsoft Azure Cloud services, project management, and data analytics, ensuring that IT capabilities are responsive to the needs of the organization's growth and objectives.Throughout my career, I’ve developed a strong skill set in vendor management, strategic planning, and budget management. My leadership style, founded on ownership, accountability, and creativity, has enabled me to mentor and lead highly productive teams effectively. I take pride in my ability to create processes and standards that enhance IT service delivery and support, contributing to a 25% improvement in team productivity and efficiency at Sprouts.My passion for mentoring and fostering innovative thinking has been key to my success, whether developing quality online courses for my students at Phoenix College or implementing technical solutions at ASU Preparatory Academy. I thrive when working towards goals and building relationships, always striving to deliver consistent, reliable results.As someone deeply committed to professional and personal growth, I am eager to bring my expertise in IT management, process improvement, and technical support to new challenges. My proven record of achievement, paired with my passion for service and mentorship, makes me a valuable asset to any team.