Darrell Hampton Email & Phone Number

Atlanta, Georgia

Atlanta, Ga

•Responsible for interpreting and refining client requirements for development of client facingbenefits systems, generating detailed documentation and instructions for configuration on AonHewitt’s Total Benefits Administration (TBA) application.•Employ creative and methodical approaches to perform Systems and Configuration Analysis for retirement savings and health management plans•Expert resource for the Setup Configuration Specialists, providing guidance and instruction on system process flows, configuration and testing.•Create documentation to document analysis and configuration efforts made on the system to support internal hand-off of responsibilities to the customer service and ongoing client delivery teams.•Test systems for functionality, accuracy, and adherence to client specifications by performing systems integration, interface and regression testing. Report testing discrepancies and follows through to ensure that all issues are resolved in a timely manner.•Team lead for the analysis and configuration of the TBA web portal (Your Benefits Resources (YBR) and the newly designed Upoint portal). Use Liferay Portal Tools to configure Upoint site. Test YBR/Upoint process flows and work with developers to enhance or customize client’s YBR/Upoint website per requirements.•Assist developers in identifying program and/or system errors.•Report project status to the appropriate stakeholders.

Atlanta, Ga

•Utilizing the SDLC methodology, responsible for configuring and testing Aon Hewitt’s proprietary Total Benefits Administration (TBA) system to meet the needs of our clients’ benefits plan requirements.•Systems Configuration – using system developmental tools, configured the TBA system to meet analysis specifications; documented relevant configuration changes in analysis artifacts.•Test Plan Execution – Tested all aspects of system to include user interface, client’s benefits website, IVR, and PCS statements. Executed test plans and documented results. Resolved any issues resulting when actual results didn’t meet expected results. Escalated issues when necessary. Updated automated test scripts as needed.•Issue Resolution and Debugging – Analyzed and debugged production issues/defects. Utilized relevant problem-solving resources as needed. Escalated issues when appropriate.•Monitored the receipt of payroll files from clients. Manually processed payroll files when automation failed. Researched failed loads and communicated solutions to client team.

Atlanta, Ga

•Played major role in the implementation of a new billing/project accounting system (Solomon IV). Worked closely with project manager and other departments in the design, setup, testing, and user acceptance phases of key modules of the accounting system. Conducted end-user training. Served as administrator for end-users to contact for system issues (e.g. setup security rights, maintaining billing/cost rates schedules, creating new project IDs).•Responsible for the billing cycle of client invoicing, revenue adjustment journal entries, A/R collections and applying cash receipts to produce accurate financial results and reports.•Managed the corporate billing cycle in a complex, project-oriented environment. Maintained rate tables and scheduled billings. Supported development and identification of billing and accounts receivable related financial training provided by accounting to business unit resources and management.•Participated in continuous process improvement efforts through identification, resolution, and participation in the company’s quality event process. Responsible for documenting business processes and procedures for the company’s billing process.•Analyzed monthly actual revenue performance against planned performance and reported variances to senior management.•As team leader, I organized and managed the work tasks of the accounts receivable specialist to most efficiently and accurately execute the AR process.

Master'S Degree, Information Technology

Bachelor Of Arts (Ba), Economics