Darrell Ivers Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

* Establish and lead Records Information Retention strategic program. * Develop technology strategies and roadmaps for Corporate Real Estate, Global Security, and Corporate Communications.* Partner with Business Segments, Functional Leaders, & Technology teams.* Coordinate across teams/lines of business to create the future state technology vision.Build strong relationships with the Business Segments and Technology teams while identifying priorities and industry drivers. Develop integrated roadmaps facilitating prioritization of funding and resource allocation maximizing investment value and delivery of key strategic initiatives and programs.

Orlando, Florida Area

* Initiated technical account manager service* Increased customer satisfaction ratings* Mentored and trained consultants and project leadsLed consultancy efforts, driving value through key solutions, supporting enterprise customers and internal teams, in the deployment of the FMS:Workplace IWMS solution. Use industry experience and creative solutioning to address customers' CRE challenges and business needs. Support product management team in assessing gaps and building roadmaps. Work with tech, PS, and dev teams to define and develop a ‘best practice’ functional solution overlay for FMS:Workplace to speed delivery of value to customers.

* Contributed to the enhancement of practice methodologies* Guided business managers and team leads to improve staff utilization and maximize project profitability* Served on Facility Management Advisory Board for FAMUs School of Architecture and Engineering, as a trusted subject matter expert (SME).As a valued member of Global Corporate Services, I lead client project delivery, developing best practices and implementing change management strategies while ensuring our customers success through our solutions. I collaborated with application consultants, system architects, and other team members to ensure project objectives were met. I handled project budgets, provided staff development/oversight, facilitated client workshops, led various training engagements, and delivered content at conferences and networking events.

* Identified measures to reduce clients’ lifetime capital expenditures. * Established maturity assessment matrices/guidelines.* Planned project budgets.* Provided staff development to functional and technical teams. * Drove 200% revenue growth as a trusted account manager acting as a strategic advisor.* Revamped processes and procedures to define customer business/technology needs.* Negotiated key contracts.* I took charge of West Coast operations at the request of management; focused on staff leadership that fostered team cooperation, improving service delivery performance by up to 60%.* I established key performance indicators (KPIs) to ensure project deliverables were consistently met. The new measures improved implementation outcomes and enhanced profitability by 400%.I managed full-lifecycle implementations related to computer-aided facilities management (CAFM) and integrated workplace management systems (IWMS). Working with commercial real estate teams to simplify business processes and improve ROIs, I provided advisory services to optimize building space usage for large office facilities and warehouses.

* Took charge of customer success management for key global customers* Consulted on improvements in business processes and IT solutions* Led software and service delivery. * Conducted maturity assessments.* Guided process improvement efforts with customers.

Greater Seattle Area

* Assessed systems, generating project backlog and roadmap.* Developed improved project methodologies combining agile and waterfall.* Identified and deployed multiple process improvements.* Standardized procedures, utilizing various tools to integrate teams and objectives. * Oversaw outsourcing and consulting support of systems.* Reduced costs by decreasing dependence on external expertise.* Reduced technical debt by migrating legacy infrastructure system to IaaS systems. I managed a multi-million-dollar global solution program and provided change management support while leading delivery of TRIRIGA for capital projects. I also guided space/lease management deployment projects. While at Starbucks, I restructured the technical portfolio, while collaborating with business leaders/vendors to implement innovative solutions. In addition, I trained and mentored staff.

* Unified business and technology procedures to achieve dramatic improvements in project oversight and reporting.* Managed complex global programs. * Guided process realignment across multiple lines of business on initiation of $50B USD capital program.* Trained lines of business on procedures and technologies to ensure consistent results. I took charge of project leadership for a massive capital program on behalf of Tourism and Development Corporation (TDIC) in Abu Dhabi, advising on processes, controls, and supporting systems. I addressed bid/award, planning, budgeting, design, construction, and commissioning. In addition, I worked with multiple lines of business, recommending cost-effective enhancements to standardize staffing/training programs. I also led implementations of capital projects systems. I established processes and controls for a $1.5B wastewater redevelopment program at Miami-Dade Water and Sewer.

* Codefined new platform technology/solution to support design, construction, and operation of facilities (IWMS).* Developed and led customer support, and service delivery teams for startup.* Developed solution consulting and solution delivery methodologies.* Drove customer success methods and metrics with year over year improvement. * Managed services teams through acquisition of aging solution, and migration of customers.* Led consulting engagements with key global customers. I held multiple roles with increasing levels of responsibility at this start-up software firm focused on enterprise sustainability, commercial real estate, and facilities management solutions. In addition to roles in 2001-2004, I also held the role of Solutions Manager in 2011 through sale of company to IBM.

Meridian Systems Was Acquired By Trimble

Led sales of leading construction project managment software, for new and existing customers. Managed key accounts, re-sellers/channel partners, and consultants in the US southeast region. Met personal quotas and grew sales through the channel to highest levels in organization. Delivered business consulting, and deployment support, leveraging the software package with builders, architects, developers and CRE owners.

Architectural Engineering Technologies/Technicians, Canadian Certificate Program - Completed

Professional Architecture Program, Ottawa, Canada, 4-Year Apprenticeship Completed