Darrell James Email & Phone Number

Moncton, New Brunswick, Canada

Halifax, Nova Scotia, Canada

Moncton, New Brunswick, Canada And Ho Chi Minh City, Vietman

I was, unfortunately, laid off from this position and the company due to the ongoing Covid-19 conditions globally.

Moncton, NB

Shediac, NB

AmeliaRES / AmeliaDCSBegan as a Business Analyst, then progressed into Implementations, bringing on new clients and now have added Account Manager to the skill set

Responsible for BDL BNA BWI CLE CLT CMH CVG DTW IND MCI MKE ORD RIC RDU STL

Customer ServiceOrganize, direct and manage airport activities at multiple airports relating to passenger, baggage and cargo handlingMaintain company emergency procedures/local airport emergency procedures and ensure employees remain current with said proceduresMonitor station OTP/delays daily and follow up with corrective actionReview and provide.

SME for the AmeliaRES product from Intelisys

Airports

Subject Matter Expert for the "Regional or Air Canada Express" environment for the development of the new or proposed reservations system that was being considered by Air Canada at the time. This was call the Polaris project and Air Canada was involved with an IT firm to develop a new Computer Reserviations and Airport Check-in System. I have extensive.

Airports (Project Polaris – Seconded to AC)Authored and defined the Business rules as they pertain to the airport environmentProvided workflow expertise for the Reservations GUI and the Airport GUIDeveloped channel specific rules for the Web interfaces and the Self Service Device interfacesProvided decisions on the business scopePerformed cursory tests and.

Customer Service and Cargo DeliveryDeveloped and maintained all airport polices, processes and procedures and ensured that they were being adhered toMaintained and administered all regulatory compliance requirements Advisor to the Jazz Airports Training DepartmentConducted and assisted in station financial procedural & cargo auditsLiaised with Customer.

Montreal, Canada Area

On the project team, creating a new XML based airline reservations system plus airport departure control system

Responsible for the day-to-day deployment of Customer Service Agents at Vancouver International Airport (Canada’s Second Largest Airport)Created the daily rosters for all areas of the airport including, ticketing, check-in, special services, gates, boarding and meet agents.Created the daily gate plots for aircraft and staff deploymentAdjusted agent duties.

Responsible for the development of changes and enhancements to the RESIII Computer Reservations System as it pertained to the Airport Environment (known as DCS - Departure Control System)Liaised between various departments, including; Commercial, Law and Operational groups and the programmers to ensure that both the internal and external customer needs.

Met or exceeded revenue per ASM (Available Seat Miles) and RPM (Revenue Passenger Miles) and other various targets that were set by the Marketing departmentOptimized seat inventory allocations using various reports that were run nightly and weekly, one of which was the ABR (Advanced Booking Report) Forecasted ongoing seasonal passenger demandProduced and.

Customer Service Support & TrainingCreated all training curriculum for Air Ontario Customer Service Agents & Cargo AgentsDelivered training programs, both initial new hire and recurrent, to all Customer Service Agents & Cargo AgentsOpened new stations that Air Ontario started servicing. This included: facilities, computer and equipment requisition, initial.

Arranged travel for various corporations that were clients of the travel agency using a multitude of computer reservations systems, accounting programs and data collection systemsAssigned as lead Travel Consultant in the office for the Canadian Government contract