Darrell Jolley Email & Phone Number

Canton, GA, US

North Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Supporting corporate and franchise operations with restaurant technology process, issues, and escalations. Overseeing vendor governance to ensure franchise restaurant technology issues are being addressed in timely.
• Tracking issues, identifying trends, and working with multiple vendors to support 200K+ tickets annually to find gaps in process and roll out self-service tools.
• Develop PowerBI scorecard reporting to… Show more Supporting corporate and franchise operations with restaurant technology process, issues, and escalations. Overseeing vendor governance to ensure franchise restaurant.
• Develop PowerBI scorecard reporting to assist with improving performance by watching overall trends across Corporate and Franchisee locations.
• Collaborate with internal and external teams to understand brands technology footprint and establish, support, and communicate strategic direction based on Operator Feedback, Analytics, and by working.
• Provide technical and analytical guidance and recommendations to senior leadership.

Southeast And Southwest Territory

• Led development of District Managers and Store Leaders to boost engagement and productivity with field technology across the south and southwest markets. Oversaw testing, rollout, and daily usage of field technology.
• Managed 30+ projects yearly at various stages of development that helped boost awareness, engagement, and sales / profits for multiple teams across all brands.
• Supported development of training materials used companywide, which led to 40% reduction in… Show more Led development of District Managers and Store Leaders to boost engagement and productivity with field technology.
• Supported development of training materials used companywide, which led to 40% reduction in store support calls for level-1 troubleshooting.
• Analyzed data to identify and track strategic improvements and results that led to 60% reduction in password reset tickets. Show less

South And Southwest Territory

• Executed all administrative duties for 6 regions. Maintained and balanced regional travel budgets. Trained 8 regional assistants on job duties and company procedures.
• Generated reports and portfolios to track business analytics, which led to profits quarterly / yearly.
• Piloted video conferencing as a stretch assignment for HQ, enabling teams to host virtual meetings across the country and allowing leaders to visit all locations in 1 day vs only being able to visit 1-2 locations due.
• Piloted video conferencing as a stretch assignment for HQ, enabling teams to host virtual meetings across the country and allowing leaders to visit all locations in 1 day vs only being able to visit 1-2 locations due.
• Assumed responsibility for stretch assignments for brands and HQ, maintaining a significantly above target (SAT) rating on yearly job reviews. Show less

South Carolina And Geogia

• Developed store strategies for expanding traffic and profitability. Met sales goals by training staff to be proficient with jobs while providing feedback that generated elevated levels of satisfaction with internal and.
• Held regular staff meetings and ensured up-to-date training on plan, which drove business success.
• Addressed employee and customer concerns and conducted the… Show more Developed store strategies for expanding traffic and profitability. Met sales goals by training staff to be proficient with jobs while providing.
• Addressed employee and customer concerns and conducted the staff evaluation process, which led to top performance of internal and external customer service results and growth in comp sales. Show less