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Darrell K. Email & Phone Number
Client Experience and Training Specialist
at
Smokeball UK
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Client Experience and Training Specialist
Location
London, England, United Kingdom
Company size
Who is Darrell K.? Overview
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Quick answer
Darrell K. is listed as Client Experience and Training Specialist at Smokeball UK, a company with 6 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Darrell K..
Darrell K. previously worked as Training & Customer Support Specialist at Global Relay and Assistant Coach at Bromley Football Club. Darrell K. holds Ba Hons Football Studies, Sports Studies, 2:2 from University Of Bedfordshire.
Company email context
Email format at Smokeball UK
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Smokeball UK
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Profile bio
About Darrell K.
Previous experience within IT Support, Customer Service/Success and Sales has helped me to build a wealth of knowledge around support and helping customers achieve the maximum out of a service. My experience within IT support helped to provide the platform to expand my technical knowledge around SaaS platforms and technology as a whole. This has allowed me to be able to deliver success to customers on the front end of a platform, but also understanding the back end through collaborating and working with developers and engineers.Experienced using Salesforce, Zendesk, Jira, Windows & Mac OS, G Suite/Outlook as well as various other bespoke software & SaaS platforms. A great passion for meeting new people, developing relationships and excellent communication skills, I have ambitions of one day leading my own Customer Success team to impact and deliver a great experience to our customers!
Current workplace
Darrell K.'s current company
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Smokeball Uk
8 roles
Darrell K. work experience
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Training & Customer Support Specialist
Current
Oct 2023 - Present
Assistant Coach
CurrentAssistant to first team coach for Bromley Youth U18’s Tandridge League teamAssistant to first team coach for Bromley Youth U18’s Kent Youth League team.Planning and delivering training sessions & attending match days with players.
Jan 2023 - Present
Customer Operations Specialist
Dec 2022 - Aug 2023
Account Management, Customer Success Executive
- Responsible for helping to produce high performing Customer Success behaviors and results, whilst delivering a World Class Service using planning & strategy.Helping clients to run dynamic Market Research.
- Managing a portfolio of up to 50 accounts with clients the likes of Zappi, OnDevice Research and Researchbods amongst others.
- Retaining and growing existing accounts, current highest account worth up to £70k monthly turnover.
- Quote on project pricing as well as carrying out the setup & launching the project, finally completing invoicing at project close.
- Project manage effectively to help customers optimise their projects, aiming to deliver quality project results.
- Meeting with clients to discuss effective strategy plans for future projects or to understand clients business plans moving forwards and how best we can assist.
Feb 2022 - Oct 2022
Customer Success Executive
- Working within the Customer Success inbound team helping to provide a successful and enjoyable experience using essensys software (Connect & Operate) via Live chat and Salesforce cases.
- Assisting customers with setting up clients at their workspace with WiFi, telephone lines and billing for customers who use our Operate system to bill their clients on site.
- Troubleshooting issues with floor ports in offices and switch ports in the on-site comms room.
- Troubleshooting issues with Bandwidth or connectivity problems with WiFi on site.
- Working closely with Engineering/2nd Line Support teams to escalate WiFi issues on site which can not be resolved at 1st Line level.
- Upskilling customers to improve their knowledge level of our Connect & Operate systems.
Apr 2021 - Jan 2022
Information Technology Support Technician
- Transferred from Customer Experience team to IT Operations team after assisting IT Operations team with a project for a month.
- Experience using Zendesk ticketing system.
- Experience using Active Directory, on boarding/off boarding & updating policies
- Understanding and experience of IaaS, PaaS, SaaS.
- Experienced with Reed Server stack, accessing servers remotely or physically.
- Understanding of Salesforce and experience using from time in CX.
May 2019 - Apr 2021
Customer Experience Executive
- Providing excellent customer service to both jobseekers and recruiters using the service/website.
- Handling calls from customers assisting with any queries or issues.
- Dealing directly with customers via our online live chat system.
- Providing 1st line technical support.
- Extensive use of Salesforce system.
- On boarding new e-commerce customers who have purchased online, carrying out in depth quality checks on new recruiter accounts.
Nov 2018 - Apr 2019
1 education record
Darrell K. education
FAQ
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What company does Darrell K. work for?
Darrell K. works for Smokeball UK.
What is Darrell K.'s role at Smokeball UK?
Darrell K. is listed as Client Experience and Training Specialist at Smokeball UK.
Where is Darrell K. based?
Darrell K. is based in London, England, United Kingdom while working with Smokeball UK.
What companies has Darrell K. worked for?
Darrell K. has worked for Smokeball Uk, Global Relay, Bromley Football Club, Edited, and Cint.
How can I contact Darrell K.?
You can use AeroLeads to view verified contact signals for Darrell K. at Smokeball UK, including work email, phone, and LinkedIn data when available.
What schools did Darrell K. attend?
Darrell K. holds Ba Hons Football Studies, Sports Studies, 2:2 from University Of Bedfordshire.
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