Darrell K. Email & Phone Number

London, England, Gb

London, England, United Kingdom

Bromley, England, United Kingdom

Assistant to first team coach for Bromley Youth U18’s Tandridge League teamAssistant to first team coach for Bromley Youth U18’s Kent Youth League team.Planning and delivering training sessions & attending match days with players.

London, England, United Kingdom

London, England, United Kingdom

Responsible for helping to produce high performing Customer Success behaviors and results, whilst delivering a World Class Service using planning & strategy.Helping clients to run dynamic Market Research studies/projects in order to gain key information for a wide variety of brands and companies across the globe. •Managing a portfolio of up to 50 accounts with clients the likes of Zappi, OnDevice Research and Researchbods amongst others.•Retaining and growing existing accounts, current highest account worth up to £70k monthly turnover.•Quote on project pricing as well as carrying out the setup & launching the project, finally completing invoicing at project close.•Project manage effectively to help customers optimise their projects, aiming to deliver quality project results.•Meeting with clients to discuss effective strategy plans for future projects or to understand clients business plans moving forwards and how best we can assist.•Working with Sales as directed by CSD to drive proactive strategic growth from existing accounts, looking for opportunities to offer API Integration or Access Pro (self-service) services.•Perform consistently and successfully across KPI’s and measures of sales metrics, delivery/operational metrics, and customer satisfaction metrics.•Forecast reporting accounts to keep track of budgeting and whether accounts are on target each month.•Work with peers to share best practices, learnings and efficiently resolve problems.•Analytical and process-oriented mindset.•Hosting onboarding trainings and workshops for customers, tailored to them to help them get the best out of the Access Platform.

Aldgate, England, United Kingdom

Working within the Customer Success inbound team helping to provide a successful and enjoyable experience using essensys software (Connect & Operate) via Live chat and Salesforce cases.• Assisting customers with setting up clients at their workspace with WiFi, telephone lines and billing for customers who use our Operate system to bill their clients on site.• Troubleshooting issues with floor ports in offices and switch ports in the on-site comms room.• Troubleshooting issues with Bandwidth or connectivity problems with WiFi on site.• Working closely with Engineering/2nd Line Support teams to escalate WiFi issues on site which can not be resolved at 1st Line level.• Upskilling customers to improve their knowledge level of our Connect & Operate systems.• Recognising any bugs or faults within the system that can affect user experience and raising these with our 2nd Line Support/Development teams for investigation, using Jira to help prioritise bugs/faults that need to be worked urgently.• Problem solving issues to help make sure customers can bill their clients and invoice them correctly every month.• Working closely with account managers (Customer Success Managers) to help onboard new customers/sites, manage their accounts and make sure customers are setup and know how to use our Connect and Operate software.• Monitoring NPS scores to make sure customers are happy with the service they are receiving via our Live Chat system.

London, England, United Kingdom

Transferred from Customer Experience team to IT Operations team after assisting IT Operations team with a project for a month.• Experience using Zendesk ticketing system.• Experience using Active Directory, on boarding/off boarding & updating policies• Understanding and experience of IaaS, PaaS, SaaS.• Experienced with Reed Server stack, accessing servers remotely or physically.• Understanding of Salesforce and experience using from time in CX.• Understanding and experience using Unit 4 Agresso.• Providing 1st/2nd line support to co-workers regarding IT/business system issues.• Experience using Okta Admin, G Suite, Okta, Office365, Mac OS and Windows OS.• Experience using Remote Software to assist staff members.

London, England, United Kingdom

• Providing excellent customer service to both jobseekers and recruiters using the service/website.• Handling calls from customers assisting with any queries or issues.• Dealing directly with customers via our online live chat system.• Providing 1st line technical support.• Extensive use of Salesforce system.• On boarding new e-commerce customers who have purchased online, carrying out in depth quality checks on new recruiter accounts.