Darrell Lancaster Email & Phone Number

Washington, District Of Columbia, United States

Responsible for all activities of the outlet, which includes staff scheduling, delegation of job tasks, monitoring and supervision of service, monitoring reservations and table assignment when applies, and ensuring managerial floor presence. Oversee the daily operations of outlet for efficient operations. Plan and assign daily workloads to outlet associates. Develop and enforce established policies and procedures. Establish operational strategies to meet quality and customer service standards. Assistant food and beverage directors are the right-hand man or woman to the head chef or executive chef. They work closely to ensure that everything runs smoothly in the kitchen, bar, or other area of responsibility.Assistant F&B directors may also be responsible for managing a team of servers, bartenders, cooks, etc. Their duties might include scheduling shifts, training staff on proper procedures and techniques, and ensuring that everyone is performing up to standards.

United States

As Operations Manager I oversee the short-and long-term planning for all food and beverage operations in the organization. My responsibility as Manager is to manage the front- and back-of-house operations to achieve customer satisfaction and quality service while meeting or exceeding financial goals.

Marriott Marquis Washington Dc

• Direct operational department comprising management, supervisory, administrative, and hourly labor (union & non-union) of more than 37convention services personnel at 110,000 sq ft convention hotel with $100M+ in annual revenue. Oversee set-up and execution of $18-30M in meetings, exhibitions and catered events. Manage team of on-site floor operations managers and hospitality concierge. Manage and assist with departmental operating budget and responsible for P&L statement performance, purchasing, and labor management/scheduling. Accountable for Customer Satisfaction, development and implementation of service strategies to drive overall event satisfaction. Ensure compliance with brand standards for operations and service. Responsible for associate engagement, management development, and all departmental hiring & disciplinary actions.

Washington Marriott Wardman Park Hotel

Direct operational department comprising management, supervisory, administrative, and hourly labor (union & non-union) of more than 60 convention & exhibits services personnel at 250,000 sq ft convention hotel with $100M+ in annual revenue. Oversee set-up and execution of $18-30M in meetings, exhibitions and catered events. Manage team of on-site floor operations managers and hospitality concierge. Manage $5M+ departmental operating budget, directly responsible for P&L statement performance, purchasing, and labor management/scheduling. Accountable for Customer Satisfaction, development and implementation of service strategies to drive overall event satisfaction. Ensure compliance with brand standards for operations and service. Responsible for associate engagement, management development, and all departmental hiring & disciplinary actions.

. Led team of managers responsible for event operations in meeting rooms, public space and convention floor. Directly managed staff of 50+ supervisory and hourly associates in a closed shop Union work environmentCoordinated strategic event operations planning with regards to function space, staffing, equipment inventory and supplies. Served as direct liaison to corporate, association, socialite and meetings clientele.

Washington Marriott Wardman Park Hotel

Managed department with $1.5M in Hospitality suite functions and $1M in a la carte F&B operations serving 1,300+ rooms.

Marriott Wardman Park Washington Dc

Directly managed staff of 50+ supervisory and hourly union associates in a closed shop Union work environmentCoordinated strategic event operations planning with regards to function space, staffing, equipment inventory and supplies. Served as direct liaison to corporate, association, socialite and meetings clientele.