Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards Actively pursue Continuous Improvement initiatives to improve the overall performance of the service deskWork with the rest of the team to identify new areas for problem prevention and continual improvementProvide level 2 IT service support - perform troubleshooting and resolve if possible, perform Request FulfilmentExecute service desk processes for Request Fulfillment, Incident Management, and support Problem ManagementImprove efficiencies - job throughput, resolution times, service improvements and process improvementsWork with Service Management Excellence to identify and develop automated reports

• Providing tier one support to users and end users• Working in active directory to reset passwords and• Working with VMWare horizon (DAAS)• Resetting password, unlocking accounts, and troubleshooting devices• Remoting into user’s devices and troubleshooting and documenting issues.• Making tickets and sending them off if needed and working with Tier 2 service agents.• Resolving and finding solutions for issues with printers, desktops, and laptops.• Working with my team to make sure issues and problems get fixed as soon as they possibly can.• Providing users with admin rights and making sure that they get added to communities they need or• change too.• Providing engineering support and gathering data

·      Responsible for guiding traffic safety through work zone·      Trained to implement traffic control; foster and govern safety rules in the work zone·      Worked in teams to communicate traffic flow and hazard alerts.·      Required to have Knowledge of public safely laws  and construction rules

• Provided support for all help desk related tasks with respect to software and hardware functionality• Provided support for all help desk related tasks with respect to software and hardware functionality• Providing tier one support to users and end users.• Calling and fixing issues with different accounts and networks.• Providing tickets to L2 Help desk agents to accomplish the task.

MIG is well- suited for welding auto parts and home repair projects.