Darrell Luera Email & Phone Number

Former law enforcement professional with experience in both small and large agencies. Technically inclined, goal-driven, and forward-thinking professional, offering comprehensive experience in IT project management, business consulting, system design and implementation, and customer/user support within public safety, educational, gaming and healthcare industries. Adept at integrating IT capabilities into business operations, pioneering safety and security software systems, along with troubleshooting a wide variety of technical issues to streamline workflow. Polished communicator and enthusiastic relationship-builder, competent in building positive and long-term relationships with all clients, vendors, staff, and senior management.

Listed skills include Strategic Planning, Solution Selling, Product Management, Management, and 23 others.

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  V. P. Of Client Services

  Cyrun

  Jan 1997 - Present - Scotts Valley, Ca

  Company: CyrunTitle: Vice President of Client ServicesLocation: Scotts Valley, CATime Period: 1997–PresentDescription* Keen supervision of support staff as well as close collaboration with clients, from contract negotiations up to the final live implementation of the software.* Design of safety and security software systems including user interface for public facilities, hospitals, universities, casinos, and mass transit.* Expert direction to the installation, and implementation of software solutions for 50 customers across the United States and Asia.* Provision of strategic direction and guidance to five in-house and remote customer service representatives and Information Technology (IT) personnel.* Regular communication with key stakeholders regarding all major upgrades and distribution of new product lines.* Systematic crisis management of various software and retention issues.* Optimization of work process by assessing customer workflow and devising new software modules.* Maintenance of software for vertical markets, hospitals, casinos, ports, universities, convention centers, and public transit terminals.* Successful retention of customers for more than 15 years.* Substantial contribution in the acquisition of beta site, to create and implement public software system.