Darrell Mack

Darrell Mack Email and Phone Number

Coordinator at Verizon Wireless
Darrell Mack's Location
Atlanta, Georgia, United States, United States
Darrell Mack's Contact Details

Darrell Mack personal email

n/a

Darrell Mack phone numbers

About Darrell Mack

Service oriented professional with over fifteen years of experience in customer-facing, individual contributor, supervisory, leadership, and cross-functional roles within call center, restaurant, and retail environments who is dedicated to growing revenue and brand reputation by delivering exceptional service experiences, promoting goods and services, and developing and properly placing employees within the organization

Darrell Mack's Current Company Details

Coordinator at Verizon Wireless
Darrell Mack Work Experience Details
  • Capital Mortgage Consultants
    Home Preservation Specialist
    Capital Mortgage Consultants Mar 2012 - Dec 2016
    Loganville, Ga
    Analyzed raw data reports to identify suspicious activity. Collected evidence to determine anomalous activity.Spoke to responsible parties to authorized the investigation.Reported account activity with confirmed fraudulent activity.Handled customers concerns in a confidential manner.
  • Verizon Wireless
    Coordinator
    Verizon Wireless Feb 2001 - Feb 2014
    Alpharetta, Ga
    Supervised and directed daily team of 12 to 20 customer service associates. Involved in the selection, training, appraisal, development and separation processes.Managed monthly customer service metrics; evaluated call volumes.Wrote and delivered performance reviews; developed and implemented individualizedplans of action both objective and subjective metrics.Delegated projects and tasks to increase productivity.Nurtured relationships with key internal staff, including retail sales, marketing.
    View
  • Master Appeal Men’S Fine Clothier
    Store Sales Manager
    Master Appeal Men’S Fine Clothier Jan 2000 - Feb 2001
    Columbia, South Carolina
    Maintain store sales and operational.Recruit, select and train all sales employees and assistantsAchieved financial objective by preparing annual budgetFormulated pricing policy and procedural guidelines by reviewing merchandise activities.Coached, counseled and monitored staff job performanceAssisted with POS system during sales intensive times
  • Bojangles Famous Chicken
    Unit Co-Manager
    Bojangles Famous Chicken Jun 1999 - Jun 2000
    Columbia, South Carolina
    Managed, trained and motivated all store employees Selected and hired all personnelDesigned assigned duties to all personnelPurchased food items and maintained store’s budget inventory

Darrell Mack Skills

Customer Service Call Centers Microsoft Excel Research Wireless Microsoft Office Telecommunications Account Management Public Speaking Management Strategic Planning Lte Call Center Team Building Training Powerpoint Outlook Project Management Sales Business Analysis Team Leadership Event Planning Coaching Customer Satisfaction Leadership Development Nonprofits Recruiting Access Program Management

Darrell Mack Education Details

  • Benedict College
    Benedict College
    Environmental Health Sciences

Frequently Asked Questions about Darrell Mack

What is Darrell Mack's role at the current company?

Darrell Mack's current role is Coordinator at Verizon Wireless.

What is Darrell Mack's email address?

Darrell Mack's email address is dj****@****uth.net

What is Darrell Mack's direct phone number?

Darrell Mack's direct phone number is +140425*****

What schools did Darrell Mack attend?

Darrell Mack attended Benedict College.

What skills is Darrell Mack known for?

Darrell Mack has skills like Customer Service, Call Centers, Microsoft Excel, Research, Wireless, Microsoft Office, Telecommunications, Account Management, Public Speaking, Management, Strategic Planning, Lte.

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