Primary duties are to coordinate infrastructure projects, which include scheduling meeting with stakeholders, verifying project scope, initiating charter and gathering information for project planSuccessfully managed high visibility IT projects ensuring all were completed within budget. Projects included:Replacement of Mercury BAC solution with the CA Wiley Inters cope /Customer Experience Monitor (CEM) solution which lead to a cost savings of $287,629.00 dollars.CIC Database migration: Identify network servers and database tables specific to First Tennessee Bank (FTB) to migrate from MET Dallas to network in Memphis. Migrate and upgraded CIC database from current NT platform in Memphis to MLHL domain Dallas Texas as part of Bank Consolidation effort with no impact to production.Upgrade of all network hardware at the Lynnfield Facility adding network redundancy to minimize call center agents downtown time in case of a network outages.Tandem Upgrade: Conversion of the Securities Transfer System for HP S-Series Nonstop hardware platform to the HP Nonstop Integrity NS1200 series hardware platform. .During the company’s profitability enhancement initiatives which included the selling of the mortgage division to MetLife, managed the integration of applications and platforms for CIC and TCL, and successfully migrated customers to new platforms, applications, and systems, without losing a customer because of change in processes.Successfully lead the implementation of the Application Monitoring tool Inters cope/Customer Experiences Monitoring (CEM).Executed projects (Money Transfer, Foreign Wires and Drafts, Lockbox gaps, etc.) that added international capabilities to WC’s online application as the company expanded overseas by 15%.Developed high-performing project teams by providing training, stretch assignments and positive and developmental feedback. 90% of all project teams met time and quality goals.

for VMWARE project, responsible for requisitioning all equipment and configuring ESX servers and moving over 100 hardware servers to VMWARE session saving thousands of dollars in hardware and cabinet space.Developed schedules, resource allocation plans, for implementation of Microsoft updates using Updater Expert and Hercules. Diagnosed hardware failure for over 500 servers, user errors and software such as IBM Director/Raid Manager.

Research, develop, test, and publish Windows server build standards. Load, configure, and deploy windows servers for datacenters. Research, develop, test, and publish server upgrade & maintenance processes. Implement upgrades which include security patches, hot fixes, driver & firmware updates, & server side SAN components. Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, and digital imaging devices. Built computer systems to customer specification for private clients, as field technician and as Server Administrator.Implemented Security checklist for configuration of servers ensuring servers were not compromised once added to the network and data center.Manage Windows Operating System for over 350 datacenter servers. Systems include, Exchange, Active Directory, NetIQ, Commvault, SNA, and various database and file servers. Administered primary and back-up domain controllers, file servers, print servers, and application servers. Configured and developed image for Bank Branch and Mortgage server and assisted with planning, implementing, and testing of these systems.Administered network-monitoring tools used for monitoring hardware failure and notification of connectivity issues. Trained newly assigned administrators and coordinated requisition new hardware for implementation.

Performed windows NT200Administrators task such as setting up users accounts, performances monitoring, purchasing new equipment and media backup and restores. Installed and configured P/C's including connection to network, application installs, and hardware re-imaging new and problem equipment. Provided direct support to clients both onsite and remotely for a cadre of various issues. Responsible for monitoring trouble call inbox for all outstanding client issues ensuring clients issues were address and solved as quickly as possible. Diagnosed hardware problems with computers modems, printers, and various hand held devices.Diagnosed application errors and network connectivity problems and ensure issues were corrected and status communicated to client.Demonstrated effective and consistent support at customer sites, over the phone, and via remote software such as PCAnywhere, RPC and Dame Ware

Instructed students, using various teaching methods, such as lecture and demonstration. Performed advisory duties, such as sponsoring student organizations and clubs, helping students select courses, and counseling students with problems. Participated in faculty and professional meetings, educational conferences, and teacher training workshops. Developed and administered tests. Prepared course outlines and objectives according to curriculum guidelines and state and local requirements. Held Secret Clearance while in the military.