Darrell Mcdougal Email & Phone Number

Gather analyze, validate, manage and document stated system requirements for projects. Assist the lead with verifying and updating requirements and completing other deliverables. Routinely interact with team members, project manager/lead, technical lead, business sponsors, and stakeholders. Work with the developers to resolve any conflict between the design and requirements. Create functional specification documents which include activity diagrams and data mapping. Provide resolutions to an assortment of problems. Analyze new business functions to determine business impact. Work closely with business and technical partners to review technical specifications of system fixes and enhancements. Perform gap analysis of business rules for Loan Prospector and traced system requirements to business requirements using DOORS.

Lead and managed planned and emergency break fixes and enhancement projects with internal maintenance groups and external vendor using the Application Maintenance Change Process (AMCP) and the FYI methodologies. Managed relationship with third party vendor to ensure enhancements and fixes are completed accurately and timely. Elicited and wrote clear, complete and thorough requirements. Designed and developed test plans and test cases based on defined end-user requirements for break fixes and enhancement projects. Worked closely with Project Managers to track and maintain list of pain points, proposed and delivered improvements and customer expectations for use in dashboard updates. Analyzed and made recommendations regarding the resolution of transactional and system related issues and defects. Analyzed new business functions to determine business impact. Worked closely with business and technical partners to review technical specifications of system fixes and enhancements. Utilized Clear-Quest, Change Tracker Turbo and Remedy for issue tracking and to document artifacts to ensure SOX security compliance. Managed project documentation for completion for Quality Control Reviews assessments.

Primary point of contact regarding system change requests for Loan Prospector, critical outage reconciliation and security access for tier 1 application. Manage relationship with third party vendor and perform quarterly audit reviews pertaining to system access. Managed the implementation and change management processes to ensure enhancements and fixes are completed timely. Prepare test plans and test cases for Loan Prospector (LP) application hotline fixes. Analyzed and made recommendations regarding the resolution of transactional and system related Loan Prospector and Home Value Suite Production issues. Analyzed new business functions to determine business impact. Work closely with development and technical partners to review technical specifications of system fixes and enhancements. Utilize Clear-Quest and Remedy for issue tracking and to document artifacts to ensure SOX security compliance.