Develop a World Class Service Organization from the ground up. The dealer network started with a few young dealers and my responsibility is to bring all the dealers to a very high level of support. This covers many strategies starting with the basic understanding and certification of the product, to more elegant Service Management strategies. This entails a cross section of business expertise along with Customer strategies as well as technical ability to understand a complex system.Product Development is a key role in my position and the liaison between Corporate office in the Netherlands and our local distribution across North America. I manage the validation of the North American group and partner with head office to orchestrate a successful product launch. There are many facets to this role that have honed my management skills and experience.Product Management is a key part of this role and managing the daily and longer term goals is my key focus. This is a Continuous Improvement with a eye on Lean principals as well. The development is not simply related to mechanical but also software based product. The Industry we supply is the Automation in Dairy and this is unique in that software, hardware, and live animals are the challenge and supporting such a product takes a wide breath of understanding.